Eayon HairReviews of eayonhair.com

Response from Eayon HairJan 14, 2025

Hello love, I'm very sorry to hear about the issue with your order. Our customer service team has reached out to you again today to follow up on the matter. During our investigation with DHL, we found that the package was delivered and signed for. We also contacted you via email but have not yet received a response. We truly understand how frustrating this situation can be, and we're committed to resolving it as quickly as possible. Please rest assured that we're here to assist you every step of the way and will work diligently to resolve the problem. Thank you for your understanding, and again, we apologize for the inconvenience.

Response from Eayon HairJan 9, 2025

Hello Tiffany, thank you for your feedback. We regret that we did not meet your expectations and we will always strive to provide better products and better customer service to all customers. May I please know how long did it take for tangles to form after you wore it? Did you wash your hair during this period? How did you take care of it? If our customers experience any problems ordering from us, please feel free to send an email to [email protected]. Please rest assured that the satisfaction of our customers is the most important thing to us. We are committed to addressing every customer's concerns and inquiries. Eayon Hair wishes you all the best.

Response from Eayon HairJan 3, 2025

Dear Valued Customer, We sincerely apologize for your disappointing experience with our hair product. We take quality concerns very seriously, especially regarding texture authenticity and product specifications. We understand your frustration about receiving hair that doesn't match your Burmese hair order. We would very much like to investigate this matter thoroughly and make it right for you. Could you please provide your order details so we can look into this specific case? Please contact our customer service team at [[email protected]] with your order information. We want to address your concerns properly and ensure you receive the exact product you ordered. We value your feedback as it helps us maintain our quality standards. We will use your experience to improve our quality control processes. Best regards, Eayon Hair Team

Response from Eayon HairJan 3, 2025

Dear Valued Customer, Thank you for sharing your experience regarding the curl pattern of your hair. We're concerned to hear that the curls didn't maintain their pattern after washing. This is not the experience we want for our customers. We'd love to help resolve this issue and ensure your complete satisfaction. Could you please provide your order number so we can investigate this matter further? Additionally, we'd appreciate if you could share details about the washing products and methods used, as this will help us better assist you. Best regards, Eayon Hair Team

Response from Eayon HairJan 2, 2025

Hi Mrs. Jackson, Thanks for your feedback, customer satisfaction is very important for us. I've reviewed your order. To help us better understand and address your concerns, could you please: 1. Share some photos of the hair extensions 2. Describe any specific issues you're experiencing 3. Provide your order number for reference Our customer service team is here to help and will respond promptly once we receive this information. You can reach us through email or our online chat service

Response from Eayon HairDec 31, 2024

Hi LaKeisha, We sincerely apologize for your disappointing experience with our tape in hair products. We would like to learn more about your specific concerns regarding the tangling issues and tape adhesive problems you've experienced. This will help us address the issue properly and improve our products. May I please know how long did it take for tangles to form after you wore it? Did you wash your hair during this period? How did you take care of it? We stand behind our products and offer a 30-day satisfaction guarantee. Please contact our customer service team at [email protected], and we'll be happy to work with you on a solution, whether that's providing care instructions, replacing the product, or processing a refund. Thank you for bringing this to our attention. We value your feedback and hope to have the opportunity to make this right. Best regards, Eayon Hair Team

Response from Eayon HairDec 26, 2024

Dear Ebony, Thank you for sharing your feedback about the sizing issue you experienced. We sincerely apologize for any inconvenience this may have caused. We understand how frustrating it can be when clothing doesn't fit as expected. We would be happy to assist you with an exchange for a larger size or process a full refund. Please contact our customer service team with your order number, and we'll help you find the right solution. To help ensure a better fit in the future, we've recently updated our size guide with detailed measurements. You can find this on our website, or we can send it to you directly. Best regards, Eayon Hair Customer Care Team

Response from Eayon HairDec 26, 2024

Dear valued customer, Thank you for your feedback regarding our hair products. We take quality concerns very seriously. While our products undergo strict quality control, we understand your concern about the odor. This is typically temporary and dissipates after the first wash, but we respect your decision to return the product. Please follow our return process through your order details. We will process your refund promptly once we receive the return. If you'd like to try a different product from our line, we'd be happy to assist you with a replacement. For any questions about the return process, please contact our official email [email protected]. Best regards, Eayon Hair Customer Care