Eayon HairReviews of eayonhair.com

Response from Eayon HairApr 9, 2025

Dear Charlirose, we sincerely apologize for the unsatisfactory shopping experience. We deeply regret that the quantity of products you received did not meet your expectations. Let us help resolve this issue: we will immediately verify your order information to confirm if there is any discrepancy between the ordered and shipped quantities, regarding the bundle size concern, we take your feedback seriously and will use it to improve our product specifications. If you have any questions, please feel free to contact our customer service team. We appreciate your positive feedback about the product quality. We will continue to work hard to provide better products and services.

Response from Eayon HairApr 9, 2025

Dear Valued Customer, I sincerely apologize for your disappointing experience with our hair product. We take quality concerns very seriously, and I understand your frustration regarding the length discrepancy and comfort issues.First, regarding the length issue (16" vs 6") and your concerns about the hair composition and chemical treatment - I'd like to help investigate this further. The hair we sell is meant to be 100% human hair, and we maintain strict quality control standards. Could you please contact our customer service team at [email protected] with your order information? This will allow us to provide an appropriate resolution. We offer a 30-day free return and exchange policy, and we want to make this right for you. Our customer service team is committed to resolving these issues and ensuring your satisfaction.

Response from Eayon HairApr 3, 2025

Dear Kristie, I apologize for the delay in responding to your return request. I checked my email. Please email our customer service team with your return reason and a photo of your hair, and we will contact you promptly to resolve your issue. Thank you for your patience!

Response from Eayon HairApr 1, 2025

Dear Stephanie, I understand your concern about the tangling issue. Based on our experience with double-drawn hair products, tangling during installation can often be prevented with proper handling techniques. Here are some quick tips to help: use a detangling brush before starting the installation, section your hair carefully during installation, consider using a light moisturizer or leave-in conditioner. If you continue experiencing issues, please contact our customer service team for additional support. We want to ensure you have the best experience with our product.

Response from Eayon HairMar 31, 2025

Dear Dontae, I understand your concerns. We have communicated with FedEx several times and have replied to you in the email. Please check your email. We cherish every customer and hope that every customer will receive satisfactory hair.

Response from Eayon HairMar 31, 2025

Dear Denise, I apologize that you're experiencing issues with the crochet hair coming out. Based on our product guidelines, for optimal installation and longevity, please make sure: the hair is properly secured during installation, use a silk/bonnet at night to protect the style, apply light oils for maintenance. If you continue to experience issues, please contact EAYON HAIR's Customer Service Team directly at [email protected] for assistance.

Response from Eayon HairMar 28, 2025

Dear Wanda, for reference, the amount of hair needed can vary depending on the desired style and fullness. We typically recommend 3-4 packs for a full head installation to achieve optimal volume and coverage. Please contact our customer service team so we can address your concerns and find the best solution for you. Best regards, Eayon Hair Customer Service Team

Response from Eayon HairMar 27, 2025

Dear Kal. we sincerely apologize for the extended shipping time of 2 weeks. We understand this may have caused inconvenience. We strive to provide faster delivery services and are continuously working to improve our shipping processes. If you have any specific concerns about shipping or future orders, please don't hesitate to contact our customer service team. Thank you for bringing this to our attention and for your patience.