Eayon HairReviews of eayonhair.com

Response from Eayon HairJun 11, 2025

Dear Erica, thank you for sharing your experience with us. We sincerely apologize for the inconvenience regarding the smell and receiving the wrong color. We’re glad to hear that the hair remained soft and tangle-free after washing. Your feedback is very important to us, and we will pass your comments along to our quality control and production teams to help us improve. If you would like, please contact our customer service team with your order details—we’d love to help resolve the issue and make this right for you. Thank you again for your honesty and for giving us the chance to improve!

Response from Eayon HairJun 9, 2025

Dear Latosha, thank you for reaching out and letting us know. We’re very sorry for the delay with your order. I checked your order will arrive today.

Response from Eayon HairJun 9, 2025

Hello Myisha, we are truly sorry for the frustration, inconvenience, and disappointment you’ve experienced with your recent order and our support process. Waiting so long for your hair, especially when you had an important event, is absolutely not the standard we strive for. We sincerely apologize for the shipping delay and lack of timely updates. Your feedback is very important, and we take your concerns seriously. And i checked your package will arrive today.

Response from Eayon HairJun 9, 2025

Dear Latasha, we sincerely apologize for the long processing and shipping times you've experienced. We understand how important it is to receive your hair quickly especially for urgent needs. Our current logistics process includes an extra shipping step to help you avoid customs fees, but we realize this can add unwanted delays.⁠ Your feedback is extremely valuable, and we are actively working to improve both processing and delivery speed.

Response from Eayon HairJun 9, 2025

Dear Tiona, we sincerely apologize for this mix-up and understand how frustrating it must be to receive the wrong brand after placing your order for Eayon Hair. Please provide photos of the received package and hair so we can quickly confirm the mistake. Once confirmed, we will arrange for the correct Eayon Hair product to be sent to you, or process a return/refund—whichever you prefer. Our customer support team will prioritize your case to ensure a prompt resolution. Thank you for letting us know, and rest assured we are committed to making this right for you.

Response from Eayon HairJun 11, 2025

Dear Dee, I checked your order has arrived on the 6th June, may i please know whether you received the pacakge, your satisfaction is very important to us.

Response from Eayon HairJun 11, 2025

Dear Amelia, we are truly sorry and deeply concerned to read about your experience, especially during your birthday vacation—a time that should have been nothing but joyful. We sincerely apologize for any distress and inconvenience our hair caused, and we understand how upsetting it must have been to deal with matting, tangling, and hair loss, especially after investing so much in your order. Your feedback is extremely serious to us. We want to make things right and investigate fully. Would you be willing to send us your order details and the dated photos you mentioned? This will help us look into the quality issues, address your concerns, and offer you a solution as quickly as possible. We care about our customers’ experiences, and your satisfaction is extremely important to us. Please contact our customer service team directly, or reply here, and we will make your case a top priority. Thank you for bringing this to our attention and giving us the chance to resolve it for you.

Response from Eayon HairMay 28, 2025

Dear Kadi, thank you so much for taking the time to share your feedback with us. We are truly sorry that your recent shopping experience did not meet your expectations. Regarding your concerns about receiving only part of your order and missing the free gifts, we sincerely apologize for any inconvenience caused. We checked the video surveillance and found that the correct quantity was indeed sent. Is the package you received damaged? Please contact our customer service team and we will resend the free gift to you as soon as possible and resolve the issue in a timely manner. At EAYONHAIR, we value all our customers equally, whether influencers or not, and are committed to giving everyone the same high level of service. Your feedback helps us identify where we need improvement. Thank you for bringing this matter to our attention. We look forward to resolving your issue and hope to provide you with a better experience in the future. Please feel free to reach out with any further questions or suggestions.