Eayon HairReviews of eayonhair.com

Response from Eayon HairAug 1, 2025

Thank you for sharing your experience, and we're truly sorry to hear that the hair didn’t meet your expectations. We understand how disappointing it can be — especially when you were hoping for a smooth install. Scalp sensitivity can sometimes occur with certain hair types or after installation, even when using non-alcoholic or gentle products. As for the slippage, it may also depend on the technique or tools used, but we take your feedback seriously. If you haven't already, please reach out to our customer support team with your order details so we can look into this further and offer a resolution. Thank you again for giving us a try — we hope to have the chance to better serve you in the future.

Response from Eayon HairAug 1, 2025

Thank you for taking the time to share your honest feedback. We're truly sorry to hear about your experience and completely understand your frustration. We apologize for any inconvenience caused by the hair length. For human hair products, the industry standard is to measure the length when the hair is stretched straight, especially with curly or wavy textures. We’d like the opportunity to make this right. Please feel free to reach out to us at [email protected] with your order number and photos of the hair received. Our customer service team will look into the issue immediately and work with you on a resolution. Your satisfaction means a lot to us, and we’re committed to improving. Thank you again for your feedback.

Response from Eayon HairAug 1, 2025

Thank you for your honest feedback, and we're truly sorry for the confusion and any inconvenience caused. We understand how important clear product representation is, and we appreciate you pointing this out. The product images are intended to showcase a finished look or styling inspiration, but we completely agree that it should be made clearer that the listing is for 1 pack of hair, not 3. We’ve forwarded your comments to our team, and we’ll work on updating the product photos and description to avoid any misunderstanding in the future. In the meantime, if you’d like help with your order or are unsure how many packs are needed for your desired style, feel free to reach out — we’re happy to assist!

Response from Eayon HairAug 1, 2025

We sincerely apologize for the delay and the lack of timely communication — we completely understand your frustration, especially with a trip coming up. You’re absolutely right that we should have communicated more clearly upfront about the extended processing time for the Water Curly Hair. We are currently addressing this issue with our fulfillment team to ensure this doesn't happen again. Thank you for your patience, and again, we're truly sorry for the inconvenience caused.

Response from Eayon HairAug 1, 2025

Hi love, thank you so much for your kind words about the hair – we're so glad you loved it! We truly appreciate your feedback on customer service response time, and we’re working on improving that to serve you better and faster. Your experience matters to us!

Response from Eayon HairJul 31, 2025

We’re truly sorry to hear that your order did not arrive in the condition you expected, and that you haven’t received a response yet — that’s certainly not the experience we want for our customers. Please kindly send your order number and photos of the product you received to [email protected], and our customer service team will review your case and get back to you as soon as possible. Your satisfaction is very important to us, and we want to make this right. Thank you for your patience and understanding.

Response from Eayon HairJul 31, 2025

Thank you so much for your feedback! We’re sorry to hear that the quality didn’t meet your expectations. If the hair hasn’t been used or installed yet, we do offer a 30-day free return and exchange service. We’d be happy to help you with a color exchange that better suits your preference. Please feel free to contact us at [email protected] with your order number and product photo, and our customer service team will assist you promptly. We appreciate your support and understanding!

Response from Eayon HairJul 30, 2025

We are truly sorry to hear about your experience and the inconvenience caused, especially with such an important client event. We fully understand how stressful this must have been and deeply regret the impact it had on your plans. After checking our records, we see that your order was shipped out on July 28th, and the shipping confirmation was sent to your email. We apologize if this message did not reach you or got missed. We're currently working with the carrier to understand the delay and ensure a resolution. We completely understand your frustration, and we are sincerely sorry that we were not able to meet your expectations this time. While we currently handle support primarily through email to ensure we have a clear written record for all orders, we are working on improving our service and response times. Your feedback is very important to us, and we will take it seriously as we work to provide a better experience moving forward. If there’s anything we can still do to assist or follow up regarding the dispute or reshipping, please let us know — we would like to make it right.