Eayon HairReviews of eayonhair.com

Response from Eayon HairOct 15, 2025

Hi love, Thank you for sharing your feedback — we truly appreciate you bringing this to our attention. We’re very sorry to hear that you’re disappointed with your recent purchase. For curly and kinky textures, the industry standard is to measure the hair when stretched straight, which can make the hair appear shorter in its natural curly state. We completely understand how that can be frustrating if this wasn’t made clear at the time of purchase. We’d be happy to take a closer look into your order and see how we can make this right for you. Could you please send us your order number and a few photos of the bundles you received? Our team will review this right away and follow up with a solution. Thank you again for your understanding — we truly value you as our customer.

Response from Eayon HairOct 10, 2025

Hi love,thank you so much for your patience and understanding. 💕 We sincerely apologize for the delay in shipping your order. The item you selected was in exceptionally high demand and temporarily out of stock, which caused a short delay in fulfillment. Our US warehouse has updated inventory and will ship it out to you as soon as possible. Please pay attention to the latest logistics of your order. We truly value your trust in Eayon Hair and appreciate your patience while we ensure you receive the high-quality products you ordered. Once your order ships, you’ll receive a tracking number right away. Please rest assured that we’re doing everything possible to get your hair to you as soon as possible.

Response from Eayon HairOct 10, 2025

Hi love 💕 We're so sorry to hear your second package hasn’t arrived on time — we completely understand how disappointing that must be, especially when you needed it for an important occasion. We checked your tracking details, and your order is still in transit and expected to arrive soon. Once it’s delivered, please contact us directly at [email protected] or via WhatsApp, and our support team will help you with the return process right away. We truly appreciate your patience and understanding, and we’ll do everything we can to make this right for you. 💛

Response from Eayon HairOct 10, 2025

Thank you for reaching out — we’re so sorry for the worry this has caused you! 💛 We’ve checked our system carefully but couldn’t locate any order under your name or email yet. Could you please provide your order number or the email address / full name used at checkout（Gmail: [email protected]). Once we have that info, we’ll immediately look into it and confirm your order status for you. Eayon Hair is a legitimate brand, and we always make sure every customer receives their hair or a proper resolution. 💕 Once we receive your order details, we’ll fast-track the investigation and update you right away. Thank you so much for your patience — we’ll get this sorted for you ASAP! ✨

Response from Eayon HairOct 8, 2025

Hi love, Thank you so much for sharing your experience with us — we’re truly sorry to hear that some of the bundles were difficult to separate and became tangled during your install. That’s definitely not the experience we want you to have with Eayon Hair. Our crochet hair is handmade, so sometimes a few strands can get tightly looped during packaging. We’ll share your feedback with our production team to improve this. In the meantime, we’d love to make this right for you. Could you please send a few photos or a short clip showing the issue? Our team （[email protected]）will review it and offer a suitable solution for you right away. We truly appreciate your support and patience 💕

Response from Eayon HairOct 8, 2025

hi love Your order shows an incorrect address and is being returned to our US warehouse, but please don't worry, our customer service staff has contacted you by email for verification. Please check your email information. Thank you for your patience.

Response from Eayon HairSep 28, 2025

Thank you for taking the time to share your experience. We sincerely apologize for the shipping delay and for any frustration you’ve encountered with our return process. While our policy requires that factory ties remain intact for returns, we completely understand your concern since the hair is unused, and our team is reviewing your case carefully. We want to make this right for you and will be reaching out directly to work on a resolution. We also appreciate your feedback about prepaid labels and communication—this is valuable insight we’re taking into consideration as we continue to improve our service. Thank you again for your honest review and for giving us the opportunity to do better.

Response from Eayon HairSep 27, 2025

Hi Leeanbra,We’re truly sorry to hear about your experience. This is not the quality we aim to deliver, and we understand your frustration. Even if the hair has been partially used, please reach out to our customer care team ([email protected]) with your order number so we can review your case and find the best possible solution for you. We value your feedback and will work to make this right.