Since 1978 Eastwood as been designing innovative products for the Automotive DIY Community. Our in house designed products are made with our customers in mind.
Eastwood (eastwood.com) has 242 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
Also known as
eastwood.com
Website
eastwood.com
Category
Auto Parts & Wheels
Location
Pottstown, Pennsylvania
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 43% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I've ordered from Eastwood numerous times for both materials and tools. My experience has always been that they ship quickly unless the product is out of stock, and even then they notify me of the situation quickly. There products are constantly of high quality and are good value based on price. I have used them for powder coating supplies and finishing products. I especially like the Rust Encapulater Plus and the Chassis Black product.
Response from EastwoodDec 2, 2025
Hi David,
Thank you for such a thoughtful review! We’re grateful for your continued trust in Eastwood and thrilled to hear that your experiences with our shipping, communication, and product quality have been consistently positive. It’s great to know our powder coating and finishing products have been serving you well—Rust Encapsulator Plus and Chassis Black are definitely customer favorites.
We appreciate your loyalty and look forward to supporting your future projects!
AY
Arturo Y.
Horrible company
I ordered a 2 cans of epoxy primer on the web site it said order with in so much time and will be shipped by 28th. I ordered the part, went online 3 days later to see if i could find a tracking number and still said processing so i sent an email to the customer support center, was told i should have something by no later than Thursday or Friday. It’s been almost 2 weeks and have got nothing from them. I called and the phone number they said “ sorry for the inconvenience the best we can do is waive the 10% return fee. Not only are they miss leading and lying to their customers but they still want to act like they are doing you a favor for their crap for customers service. I wont recommend this company to any one if they treat their customers this way imagine what the product is like.
Response from EastwoodSep 3, 2025
Hi Arturo, we’re very sorry for the delays and the frustration you’ve experienced with your order and our service. This isn’t the experience we want for our customers. We’ll be reaching out to you privately to help make this right.
JK
Jameston K.
Do not shop here, not worth the trouble.
I ordered a House of Kolor paint, and another item. paid with a credit card, and was charged immediately.
Within a week Eastwood claims they don't have the HOK paint in stock, and had to back order the other item. No problem, I asked to have the order canceled.
They never refunded the money completely and said I still owed $50. After a few useless phone calls spanning at least three months I turned the matter over to the BBB. Several weeks later Eastwood sent me a letter saying they have my unclaimed property, and I have to send it back so they can pay me what they owe me. so that's another hoop to jump through for products they NEVER had in stock, and a refund that could be easily taken care of online.
This is by far the worst customer service I have ever gotten within the automotive comunity.
Response from EastwoodSep 3, 2025
Hi Jameston, we’re truly sorry for the frustration and inconvenience you experienced with your order and refund process. We understand how disappointing this must have been, and we appreciate you sharing your feedback. If there’s anything else we can assist you with in the future, please let us know.
TP
Tony P.
Where can one find a garage that when you book in for a service check their records and inform you that you are not due a service, charge nothing and give you back your car. That's Eastwood garage.
Where can one find
MS
Mark S.
Ross in customer service was fantastic
Ross in customer service was fantastic! He was professional, polite and knowledgeable, even better yet, honest. He was also personable, which is not common for customer service these days!👍👍
Response from EastwoodJun 13, 2025
Thank you so much for your kind words! We're thrilled to hear that Ross provided you with such a positive experience. Professionalism, honesty, and genuine care are exactly what we aim for, and it's great to know Ross delivered on all fronts. We'll be sure to pass along your feedback—he'll really appreciate it!
FV
Frank V.
Wouldn't let me cancel one minute after…
Wouldn't let me cancel one minute after ordering wrong item I confused with similar product. One gallon frame black was what I had to get delivered and Then return after ordering what I really wanted one gallon rust encapsulater. I had to pay return fee. They wouldn't just do an exchange. Plus they took money off the first order from another return so I'll be getting ripped off for $50.00 . Seems like chinese practice of screwing Americans. Don't bother replying Eastwood your text book answer means nothing and will not resolve anything. This post is to warn unsuspecting Americans spend your hard earned money with American company's
Response from EastwoodApr 28, 2025
Dear Frank,
Thank you for taking the time to share your experience. We are very sorry to hear about the frustration you encountered with your order.
It’s important to note that since your purchase was made through Amazon, the cancellation, return, and refund processes are subject to Amazon’s policies, which can sometimes differ from those we offer directly through Eastwood. Unfortunately, once an Amazon order is processed, we are not able to cancel or modify it through our system, and returns must follow Amazon’s guidelines, including any applicable return shipping fees.
We completely understand how disappointing this situation has been for you, and we truly regret any confusion or inconvenience caused. It’s never our intention to make the process difficult or to leave our customers feeling dissatisfied. Your feedback is extremely valuable to us, and we are committed to continuously improving how we communicate and serve all our customers, whether they shop directly with us or through a third party.
We appreciate you bringing this to our attention and are sorry we did not meet your expectations. If you would like, you are welcome to reach out to our Customer Solutions team directly at [email protected], and we would be happy to review your situation in more detail.
Thank you again for your feedback and for giving us the opportunity to address your concerns.
Sincerely,
DF
Don F.
I orders a $300 welding clamp 3/30/25…
I orders a $300 welding clamp 3/30/25 and 5 days after I received it I got a sale email showing the price had dropped but didn’t show the price without clicking a link.
A few days later I got around to checking and after clicking the link, it showed was now 1/2 price.
I called customer service after I noticed it on 4/14 and was told they only honor a refund of the difference within one week of purchase. I asked them to escalate my complaint and the person sent me to a survey then was disconnected.
I called back to talk to someone else but got the same person which told me the same thing.
I was contacted by Eastwood and was offered the sale price and their apologies.
I received the refund and will continue to do business with them.
Response from EastwoodApr 15, 2025
Hello Don,
Thank you for reaching out and for bringing this matter to our attention. I’m truly sorry to hear about your recent experience and the inconvenience it caused.
After reviewing your order and the timeline of events, we understand that you were unable to see the discounted price right away and contacted us as soon as you noticed the change. We appreciate your patience and persistence in following up.
While our standard policy allows for price adjustments within one week of purchase, we recognize the circumstances and want to make this right. We will be issuing a refund for the price difference between your original purchase and the current sale price.
You will receive a confirmation email shortly, and the refund will be processed back to your original method of payment within 5-7 Business days.
We value your business and appreciate your understanding. Please don’t hesitate to reach out if there’s anything else we can do for you.
Warm regards,
JC
James C.
Restocking fee …
10 percent restocking fee and I have to pay return of products that don't fit what they claim it did. Just wants to sell you stuff not make sure you get the right stuff. I will never buy from them again! Cost me almost 100.00
Response from EastwoodApr 7, 2025
Dear James,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how frustrating it can be when a product doesn’t meet expectations.
Our goal is always to ensure our customers receive the right items for their needs, and we regret that this wasn’t the case for you. While our return policy does include a restocking fee and return shipping in certain cases, we’re actively reviewing this process to better support our customers and improve clarity on product compatibility before purchase.
We value your feedback and take it seriously, as it helps us improve.
We appreciate your past business and hope to have an opportunity to serve you better in the future.
