EastwoodReviews of eastwood.com

Very poor customer service! No responses for days, was told several times I would receive a call back by days end that never happened. Took two weeks to resolve a simple issue. Will not order from them again!

It would say one date, once it reaches that date of back in stock, the date switches to a later date. Asking for a refund is like pulling a tooth for them. It has to be "approved from the manager" even though it's been over a week since I asked for a refund for a product that wasn't even in stock to begin with. I recommend going elsewhere like Amazon.

I purchased a mig175 from Eastwood almost 3 years ago went bad before the 4 inch spool of wire it comes with was gone. Welder is still under warranty. I've been waiting since Feb.10th for return label to come to my email. It is March 4th still no label!!! I have filed complaints with the BBB and the FTC. I suggest you all do the same. Carley S. says there must be something wrong with my email. I have gotten at least 18 emails from Eastwood since Feb.10th trying to sell me something. NOTHING WRONG WITH MY EMAIL.

I ordered over 1k worth of stuff it has been a month and have not recieved all of it yet Carly and can't remember the name of other lady were beyond rude if you want your items quickly and expect good customer service do not order from eastwood this place is fubar for sure

wow I order a Eastwood CONTOUR SCT® - Surface Conditioning Tool on Jan 14 and I tried to get into my account and it locked me out! I tried to change my address I move across US and few hours later I called them to have Fed Ex change the address and 14 days later it was lost so I called the customer support and they said we can refund your money when you send the item back !! Well its Fed Ex lost it and you need to fight with them and not the customer that keeps you employed WOW so they got the tool and I still needed the tool and I order a second one the address and it still took 6 days to get and I plugged in my kitchen and ran for 30 sec and turned off and tried again the thing stop working !! I'm Done with Eastjunk so to Harbor freight you get better service Bye Bye Eastwood

This company don’t deliver a great service. It happened to me twice that they send my package to the wrong address. Customer service are liar and they will keep you on hold for 35 minutes and hang up on you. Do not use this company, try finding your equipment or paint supply to a reliable store near you.

Carly is beyond rude and Walter ,supposedly the manager is rude , talks over you and no matter what lets you know how what they did wrong IS YOUR FAULT. Zero customer service and poor business . Rip offs and headaches is all you will get here at eastwood. Thank me later

a Rip off -no customer service