EastwoodReviews of eastwood.com

Response from EastwoodAug 2, 2024

We are glad to help! Thank you

Response from EastwoodJul 22, 2024

Thank you for sharing your experience with us. We deeply apologize for the inconvenience you faced with your recent order. To clarify, your order was placed on 7/11/24 at about 4 PM, which was after the deadline for same-day shipping. However, we ensured that your order was shipped the very next day, 7/12/24, using UPS 2-Day Air service. We understand that the package did not arrive until late on 7/16/24, which is far beyond the expected delivery timeframe. We are currently investigating why UPS took those extra days in transit and will work with the carrier to understand and address the delay. We also apologize for the lack of response to your email. This is not the level of service we strive to provide, and we are taking steps to improve our communication processes. We value your feedback and are committed to making things right.

Response from EastwoodJul 16, 2024

Thank you for your positive review!

Response from EastwoodJul 12, 2024

Thank you for sharing your feedback. We are happy to hear you love the product and have forwarded your feedback to the appropriate channel! Thank you again!

Response from EastwoodMay 16, 2024

Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you've encountered with your QST 30/60 air compressor. Your feedback regarding the efficiency and timeliness of our warranty and repair process is incredibly valuable to us. We are currently reviewing our procedures to ensure a more seamless and expedited resolution for our customers. We truly appreciate your patience and understanding throughout this process. Please rest assured that we are committed to resolving these issues for you as quickly and efficiently as possible.

Response from EastwoodMay 10, 2024

Thank you for sharing your positive experience!

Response from EastwoodMay 9, 2024

Thank you for sharing your experience and feedback. We understand your frustration upon discovering the price differences across various platforms. We strive to provide competitive pricing and excellent products, though our pricing strategies may vary between our Eastwood.com store and other online marketplaces such as Amazon and eBay. We regret that our price matching policy did not meet your expectations on this occasion. Your feedback is invaluable and we will certainly take it into consideration as we continuously work to improve our customer service and pricing strategies.