Easton Press BooksReviews of eastonpress.com

Edit: I notice the response from the company attempts to blame me for their dishonest, lying, predatory “promotions”, which I guess is par for the course if you read the rest of the reviews here where time and again their customer service is labeled as rude, dishonest, and gaslighting. Bait and switch. You'll never get my business. Offer "75% off your order" when I spin the wheel. Sign up with email and text for this. Then they send you a link, where the only thing thats "75% off" is 'To Kill a Mockingbird". I don't want that book. Predatory, dishonest, and overpriced products.

What a horrible company. After 3 weeks of my order being "pending" with my bank I had to call customer service. They must be horribly understaffed because the amount of attitude I got for having the audacity to call them and ask where my order was next level. They told me the order was canceled from my bank, there was no order,l and that the order had shipped all in the same 1 minute. I called my bank who told me the order had been pending and was good to go the day I made the order. After calling them back and telling them the order didn't go through because they never processed the order the customer service rep got super agitated saying "that's not how it works" but by some miracle after I asked her to process the order, it went through with no issues. She could not understand how the fault obviously was in their end. At no point did anyone ever say something even remotely close to "sorry about that", apparently it's my issue for making the order then several weeks later asking why it wasn't ever processed. Horrible to deal with, what a bush league company.

Great quality of books. Problem is, everytime we have placed an order, two seperate authorizations show up in our account (double charge) that ties up funds that we otherwise needed for something else. When I called them, they were very rude, and when I tried to cancel the order, the supervisor (in a very sleazy way) said, "buh-bye," and hung up on me. Even my bank (USAA) said that it seemed very "scammy." We put a STOP PAYMENT on their company. If they keep it up, that company will go bankrupt. Will not order direct EVER again. If I want an Easton Press book, I'll find it on EBAY at a cheaper cost.

Purchased 100 Greatest. Four (4) left out of THOUSANDS of $$$ spent. It’s been a year since my last book. Easton does not respond to me!!! Excuse: out of stock. Lack of service is appalling !

I was genuinely impressed with the quality of the books from Easton Press they’re beautifully crafted. However, their customer service and billing system are deeply frustrating. I’ve been double-charged for the same book multiple times and had to wait up to 20 days for shipping, simply because I didn’t have enough funds in my account to cover their unusual pre-authorization process, which involves charging twice and later refunding one transaction. Recently, I ordered a $500 book set and called to inform them I didn’t have an additional $500 for their pre-authorization charge. After waiting about 10 days my money bounced back because I did not have the extra 500$ for their preauthorization so I canceled the order on their website and received a confirmation email. Despite this, 12 days later, the books arrived at my door, and they continued attempting to charge my account, which failed due to insufficient funds. When I contacted customer service, the representative was rude, didn’t greet me, didn't acknowledge their error, or apologize, and instead demanded I return the books. I explained it wasn’t my mistake, but she remained unprofessional and dismissive. This experience has left me extremely disappointed, and I will not be purchasing from Easton Press again.

One star. If I could rate lower, I would. I purchased a book from Easton Press as a gift and was paying in installments. They acknowledged in writing that I was the purchaser and had already made multiple payments. After I lost my debit card, I forgot to call back with updated payment info. Rather than contacting me—the customer of record—they sent billing statements and threatening collection notices to the gift recipient, who had nothing to do with the order. My financial information was disclosed to her not once, but twice. That is an appalling violation of privacy and basic professionalism. When I raised the issue, their representative Jill was rude, condescending, and dismissive. She ignored documentation that contradicted their version of events and blatantly misrepresented internal records. The tone and behavior were, frankly, gaslighting. Easton Press is affiliated with the Stanley Family Foundation, which promotes mental health awareness. The irony is striking, given how emotionally harmful and manipulative their customer service practices have been. I will never purchase from this company again, and I strongly advise others to stay away.

1. Markups of around 1300 percent for the book I ordered to have the privilege of leather binding. 2. Orders sit 5-7 business days before shipping 3. Emails to customer service take 2-3 days to get a response. 4. while you can cancel your order online as I have you have to dispute the charge with your CC company because these people may or may not even refund your money let along get back to you. Feels like one person runs this company from a basement who is 90 years old and working part time running this what feels like PRINT to ORDER company. The experience is HORIABLE, with INSAINE markups, while being forced to wait for an ETERNITY for any action on any task this company does. ----- UPDATE---- I received my refund shortly after filing the dispute with PayPal and sharing with them the case number. I did receive a refund.

I ordered a book, they charged me twice so I decided to cancel it all together. They charged me again about a week later and wouldn't refund me until I sent back the book. They could not give me a tracking number however, so I accused them of theft (which it is). After a few more email they eventually refunded me. They never even sent the book. They are an incompetent company at the very least. Avoid.