Michelle C.
Michelle Cooper Taddarate
I ordered 2 dresses that were alike except for different colors with black accents. One for me and one for my mother in law. When I got them they were all black with the different colors on a very small part of the sleeves. They say satisfaction guaranteed and I even asked over the phone because of a previous order they had made me think was my fault that if I got something I didn't order would they take it back and pay shipping and they assured me they would. I sure enough this happened but after saying they would give me a refund if I paid the shipping to CA which is the cost of one of the dresses I sent an email showing how it was their fault they stopped responding and took the dresses off of the site so when I called about my return slip they had a new excuse saying I chose all black which is completely not true and I even have the proof of that. The choices were white and black the accent colors which I chose and the title of the dresses are the colors I wanted with black or white as accent choices not the entire dress. I have filed a refund from my bank and with the BBB. i believe this company does these things on a regular basis which is sad because muslim women need a place to buy clothes and they are taking advantage of us. I am almost sure these reviews are fake because this was my second order and both had shady dealings but this one took the cake. EastEssence Customer Service Overall Satisfaction Rating 1 Reviews 39899 Balentine Drive, Suite 125 Newark, CA United States - 94560 +1 510 943 4040