EastessenceReviews of eastessence.com

Terrible fit and material. No way to return items or get compensated. I lost a lot of money.

When I requested a refund they send me a store credit. I needed my credit card refunded and they refused to do so. They just want your money. Horrible service.

It’s I have placed many orders, and have spent 100's on dollar shopping here. The 1 time I call for a return (damaged item) all I got was attitude! The first person I felt with via email, Rashmi, just wanted me to know that it's a final sale item, so f-off. The customer service manager, Uzma wanted to discipline me for calling that one unwearable item “trash”, I had to remind her that I was not her child. I couldn't believe how they would take for granted a customer who has spent 100's of dollars, over a $50 item. I will NEVER, EVER do business with them again.

“Zero Star” This is a rude and unprofessional company. They do not deliver orders in time. I requested cancelation, but they refuse even though they cannot meet the delivery target. The sizes, and quality of clothes very poor and substandard. Stay away from ordering from them!

I would give “zero star” if i could. I bought 3 dresses, paid hidden 15% that no one warned about and received an email that they need 10-12 days to get my order ready! What?! And even after 13 days i got no tracking information or ANY replies for 2 of my email!!! This is rude and unprofessional. I requested cancelation, but i guess no one cares... I don’t know about clothes, but their service is TERRIBLE!!! KEEP AWAY.

Despite an honest appraisal of the company, to which they took exception, suffice to say that I will not, ever, use this company again. Their sizes are good and reasonably priced but I waited an unacceptably long time to receive the goods. Apologies, but I cannot lie East Essence. I would use you regularly if dispatch was much faster like other companies but despite a few tries, it does not improve!!!!

Company is not clear about the packing/shipping timing which can be well above full 6 weeks. I have not received the ordered goods yet (after 5 weeks) but I am already worried this is a scam as I cannot login into my account any more!!! I might have been be stripped off for 200,- USD, in a "better" case for some trash quality rags.

Bought an outfit from this website for the first time and even paid for express shipping. Today, way past due date when I was supposed to have collected the item by now, its still not here. I checked my account and all it said was that my deludelivery status is "unfulfilled". Whatever that means. They never even clarified what it means and how we should follow through to help them fix the issue. Im willing to cooperate if they reach out, but nope. Its like no one give a damn. Customer service there is a joke no one responded to my enquiry which Ive sent multiples to. They leave me hanging for a few days now. With a hole in my bank account and no item to prove for my purchase. What I paid for aint cheap. At all. Plus delivery cost. I feel cheated and at lost for what to do.