EastessenceReviews of eastessence.com

I would have given less stars if I could. Where shall I start. 8-12 business days is a huge lie. Try never. They keep saying yes yes we'll send it and they never do. You tell them then refund me and they don't. When I told them I'll file fraud claim with my credit card company they sent me a tracking number. When I called DHL it is going to a different name and address, imagine the fraud. Do not order from them. They are scam and fraud. They charge premium prices and make customers think it's coming from Michigan. Meanwhile everything comes from overseas and they don't even answer the phone. If I wanted to order from overseas I would order from Alibaba at least I would pay 10 instead of 100 and actually receive my product. The dispute is still ongoing and not resolved.

My husband (The Smart one??) placed an order for a cologne that he thought was an incredible deal. If it was free, it still would've been too much, for the aggravation and time it has cost just to receive the merchandise or to speak to a customer service agent. I see since he placed the order the name of the company has changed. It's been 6 weeks no product, tracking number, not even a peek a boo from this company. It a shame you have to google a company(reviews) before placing a order. Would like to support small businesses but with scam companies like this one. I'm going to stick with well known retail companies ex. Macy's Nordstrom Saks

Horrible never order from here if i could give 0 starts i would.

Genuinely the worst customer service I have ever received. I wish I could say it was hyperbole, because I really want to be able to support a Muslim business with plus-size options, and I am not a person who writes reviews like this. But unless they change dramatically: do not trust this business. I had been waiting two weeks trying to clear my order, being handed off to different employees, and in that time I was assured that my order was approved and on its way TWICE. Then, 17 days after I placed it my order it was cancelled, suddenly and without notice. So here I am, two and a half weeks wasted with nothing to show for it but stress and some terrible customer service.

This company is a fraud. I was promised the abaya i ordered would come before eid 2020. I ordered this on April 30th, it has been 34 days and i still didnt recieve anything. On their website they say it should take 8-10 days to arrive, which is a LIE. I emailed the company asking for a refund a woman named Uzma Mubarak emailed me back and said they couldnt give me a refund. Worst experience ever. This company just steals your money. Total fraud.

So I made an order a few days ago for express delivery which is 5-7 working days. I haven't received an email saying it's been dispatched or replies to emails I sent asking them about it. So customer service seems pretty awful. Wish I had taken notice of the other bad reviews here. Update: so it's the 6th of June and I finally received a tracking number and an email saying the order is on its way. But when I try and track the order the website you are meant to use is unrelated to the so called tracking service. This company appears to be a fraud. Update: it's the 8th June and I received my order via DHL. I was surprised it actually arrived on time to discover all three items are NOT the ones I ordered. Furious, I emailed them straight away. Someone else said they didn't give them their money back, so I'm not expecting a good outcome. Avoid avoid avoid ! Update: It's the 10th of June and to my surprise I received a response saying they will dispatch the correct items asap by express delivery and that I could donate the ones I received. Really hoping this is a genuine response and they are not being deceiving.

Won't be ordering from here again, my friends and family had similar issues with eastessence... No proper communication, paid around £75 for my order, I didnt get my order so emailed them, someone called Uzma got back to me saying because of extended lockdown in India theres going to be a bit of delay, I understood was fine with it and decided to wait a little longer and guess what no delivery again, no email nothing regarding my order, so emailed same person and she said the same thing and tried giving me 20% discount... not happy with that at all... my point here is dont give me a date you can't fulfill, I waited for almost 2 months for my order and was really looking forward to it since I needed the clothes otherwise I could have got it from elsewhere with that money i paid for, if I don't get my refund I'll definitely take this matter further i got all the email proof and evidence from eastessence Uzma... atm im still waiting for a reply dont know if I would even get one.

I’m positive that this will be the last time I order from East Essence, with respect. The processing and shipping is just not clear to me and I am still waiting on my order. I chose EE because of their work contributing to education projects in the community. Of course I would do business with this company over many others. After waiting 10 days with no notice on completion of order processing or shipping I am just waiting on an order that I don’t know is even coming. There has been no communication at all. I do understand that high order volumes can slow things down. As a business man, if you cannot tend to your customers to ensure they have a good experience you may want to reduce the amount of markets you’re serving. At this point I’m going to assume that I won’t ever get these items and if I do I’m sure they will be subpar. Thank you for your presence East Essence but I believe more training is customer service is warranted here. I won’t be ordering again.