EastessenceReviews of eastessence.com

I ordered from them (after a delay from them) and wanted to return immediately after receiving the items. They sent a color I didn't choose. It was nothing like the pictures. When you click on different colors, the item won't show. Russian Roulette. I emailed and emailed and emailed customer service. When I finally got a response, I mailed it back within the 30 day period. Why should I have to pay for their blunder? Ordered in March for Eid, it was late. It arrived after Eid. Sent it back. Guess what? Noone signed for it. It was just returned to me on May 23, 2024 after a month of sitting. What kind of Muslim behavior is this!?!?So I will try again for customer service. I will NEVERRRRRR order from them again!!

i ordered an item and after i got it , it didnt match the description. i emailed them and let them know and i asked for a pre-paid return label. they offered a $10 refund if i just keep the item. i agreed. the refund never came. i asked where it was and they lied and said they "couldnt" refund to paypal (i paid with paypal, so thats a lie) and gave me store credit instead! (trying to force me to spend more money at their store!) i said that isnt what we agreed to. i filed a claim with paypal, and east essence said to return the item.they knew we had already agreed i would keep the item so they knew i had to remove the tags and i wouldnt be able to return it or get the refund if the tags were removed. they are such corrupt scam artists, the items dont match the descritptions and they lie and steal. i would never do business with such people again!

I bought a skirt in this company online, the color in wine. After that I thought the navy blue on me better than wine. So I texted, emailed and called them right away, on same day, they promised me they will change the color for me, ship me a blue one. Especially after I got information about shipping I called them again to confirm the color, they told me they did ship me a navy blue one.Took long time finally I received the skirt, but it still was a wine color . Then I called them, they didn’t answer, I emailed them, they didn’t reply. So I had to contact PayPal to help me claim the refund. And I had to pay the shipping fee to return the item , though it was their fault. This company is not decent company, don’t buy everything there.

Pictures are better than actual products. They appear under high quality but in reality lowest quality ever. It’s dropped ship from India and they will not refund shipping. So they don’t want to lose anything, customer has to lose because they mislead.

WORST COMPANY TO PURCHASE FROM. Bought one item and the material was horrible, also the clothing smelled really bad when I got it. Its a scam. They charge an extra 4.99 for a diffferent size yet I'm sure there was no adjust made and they wont refund you the entire payment you made when you first placed the order. Shouldve known this website was shady just by them always having a "sale".

So I was only given a refund for an item I never received because I opened a dispute with my debit card company. Thank God I found a better modest clothing company called Alhannah! :)

LIARS! CHEATS! CON-ARTISTS! zero stars! They outright lie about sizes, colors, shipping times. Repeatedly! then you have to fight with them for each and every dollar you want refunded. Then they refuse to refund the shipping you paid for the faulty unwanted item in the first place.

They will not answer their phone or repeated emails about returns.