EastessenceReviews of eastessence.com

I paid for the "free and easy" returns and then after returning the item, it first of all, was not free. They deducted like $10 from the original purchase price. And two, it was not easy. It took almost a month to even get the items, then to return it, it took about a month from when it arrived till I actually got the refund. And getting the refund was so hard. They never answer their emails, so I had about 10 unanswered emails. I tried chatting with them and when and if they even reply it is like 2-3 days later. IDK how this company has any business. They are so unprofessional. They literally only gave me a refund because I filed a claim with my bank to get the money back. Just for a note. I bought these outfits on July 24th and it is now October 7th and I just got the partial refund.

Not the best customer service. Shipping process and notification are quite confusing. Sizes are really on large side and return/exchange is terrible. 1st and last time ordering. You can get the same stuff somewhere else with less hassle and frustration

I ordered $250 worth of abayas and pants for Hajj. The quality of every single item was awful. Some fabrics were different than listed while some were fully see through. The order first took forever to arrive to me. I ordered on March 30 and didn't ship until April 11 after I followed up to check the status. I processed the return and shipped the items back on May 2. The items were received on May 9. I followed up May 12, 17, and 23 about the status of my refund and only received it within minutes after asking if I needed to contact the fraud department at my bank. Lo and behold, they didn't refund the full amount (per their own refund receipt) and owe me $60 more. Lesson learned, will never order from here again and advise others to also stay away.

This is terrible and very frustrating, it almost looks like a scam. I saw some review prior saying the quality is good but the shipping might take long. I think thats an understatement. I ordered since May 8th and as am writing this its May 24th and still zero updates. On top of that their phone says this is not their hour of operation no matter the time you call them lol. Stay away unless you don’t mind spending your money and have no guarantee except just hope!

Terrible Experience – Stay Away from EastEssence I placed two separate orders with EastEssence and paid extra for their “Easy Refund and Return” option, assuming it would cover return shipping or at least make the return process hassle-free. I was completely wrong. Despite paying for this service, I was still charged an additional $20 when I returned one of the orders in full. Even worse, from my second order, I returned 3 items totaling $104 — and never received any refund at all. I’ve tried contacting them multiple times via email, phone, and live chat, and have received no response whatsoever. Their customer service is non-existent, and their refund policy is misleading at best — dishonest at worst. It feels like a scam, and I regret trusting them with my money. I strongly recommend avoiding EastEssence. Spend your money elsewhere with a company that values its customers.

they are very very bad. they charged me 70 dollars to return dresses that i did not like .muslims do not represent islam. do not buy from them

I bought a few items. A long time passed and it didn't ship, so I emailed them. I got a shipping notification and tracking number right after but no message or apology. I did a return and shipped everything back within a week. Two months later, I hadn't heard back about my return. My return tracking number showed it had been delivered shortly after I shipped the return, and it had been signed for by someone. I emailed them asking what was going on an then filed a dispute, anticipating a problem. When they finally got back to me about my return, they told me to cancel the dispute and then, and only then, would they issue the refund. Nowhere did they apologize. Of course, I refused because they had already shown their colors. The dispute took a month. Three months after I returned my items, I got my money back when my bank sided with me.

Dress was nice but whole experience was let down by the awful delivery service and lack of communication from EastEssence, takes them upwards of a week or 2, to respond to queries. Dispatch of my items took 3 weeks and several emails later. Delivered to the wrong address, then was given the runaround by DHL to retrieve the package.Inconsistent messages on DHLs tracking service resulted in wasted days of waiting for parcel that never arrives on the date shown on tracking. Took further 2 weeks of phone calls and emails before receiving package.