Eastern BankReviews of easternbank.com

Honestly this bank is by far the worst bank I’ve ever dealt with I’m taking all my money out and refinancing my multiple properties with another bank I wish I checked the reviews before hand because there’s a reason they are 2 star all you have to do is call and speak to a customer service rep and see how incompetent they are just in the first sentence they speak.. go elsewhere save the aggravation

I would give no stars if that were an option. I have been a happy Eastern customer write up until the “thoughts and prayers“ service I received today. I made a mobile deposit yesterday and I have to add that 95% of my deposits are online. This morning my account showed the check that I had deposited yesterday was free and clear and so I paid some bills with it. Then other local farmers market my check was declined. I thought for certain it was the vendors fault but when I looked at my online account suddenly that check that had been free and clear this morning was no longer showing. Apparently security put a hold on it, no email no phone call to me. When I got home, I called customer service and was on hold and off with them for 32 minutes before I asked to speak with a supervisor who told me that I should call the local bank because they could deal with it more efficiently. This was a supervisor at customer service who gave me that information. I called the local office and the woman who answered had no idea why customer service had me call. She did say that she would call customer service and then call me back which to her credit she did however, the fact that my account showed the funds were available this morning and then because of some unknown reason from the fraud people they have put a five business day hold on it and there is nothing anyone can do. According to them, I asked if they could understand how a customer seeing that funds were free and available. Would then use the card and then security for whatever reason put a hold on the card without notifying the customer. The customer is the one in jeopardy and I was told “I can understand why you feel that way“ it’s time to find a new bank.

Has none of the features of my previous bank that made managing things easy. Can't freeze my card when I've misplaced it and need to instead report it lost (ik it's somewhere at my workplace but not comfortable leaving it working while not in my possession) they don't answer messages they don't want to answer (took well over a week maybe 2 (and even after responding they give zero help or alternatives) for them to answer one message but a different message I sent (not urgent in the least) they answer within a day if not less. It's super unreliable and I am not switching banks. Harborone was fine and this one they merged with is terrible.

Former Harborone customer here. I received a letter from the bank stating they were raising my interest rate on my credit card from 15 to 22 percent. My wife and I both maintain over 800 credit scores for years. Seeing how they prioritize corporate greed over their customers I’ll be taking my business elsewhere. (Along with my associates) Now a former Eastern bank customer

I approached Eastern Bank seeking a straightforward 20-year fixed cash-out loan against a commercial building my LLC owns free and clear. The property has been occupied by the same operating business for over 20 years, and I requested only about 50% loan-to-value. Instead, after nearly three weeks of underwriting, repeated document requests, and constant back-and-forth, the bank presented a loan structure that was completely different from what I requested. The offer was not a true 20-year fixed loan. It included a 5-year rate reset, a 10-year balloon, and a 25-year amortization that would still leave a massive balance due at maturity. After ten years of payments, I would still owe nearly half a million dollars and be forced to refinance again or pay a balloon. That was never what I asked for. What made the experience especially frustrating was the underwriting process itself. The bank raised concerns over an old lien matter that had already been fully paid, resolved, and released. I offered certificates of good standing and supporting documentation from the relevant agencies, yet I still found myself having to walk the underwriter through how to interpret the LexisNexis reporting and organize the information into a spreadsheet so it could be understood properly. Despite bringing a debt-free commercial property, modest leverage request, long operating history, and documentation showing the issues had been resolved, the final terms still came back with a high rate structure, a balloon payment, and multiple protections heavily favoring the bank. Had Eastern Bank simply stated upfront that they were unwilling to offer a true long-term fixed structure, I could have moved on immediately instead of losing valuable time. Overall, the process felt unnecessarily disorganized, drawn out, and far less transparent than I expected from a major regional bank.

Great wealth services. They provide no ATM fees and reimbursement of others' ATM fees when you use their wealth services in conjunction with checking. $500 overdraft permitting without any penalties - huge bonus if you make a mistake. Their customer service for your debit cards leaves much to be desired; they have very limited hours and are unavailable on the weekend except for canceling a card/fraud support

Horrible company!!!! They bought my Harborone bank and I can't even get into my account. I called the bank and they can't get in either.....and I have them my account number and other credentials. Unbelievable!!!! I'm away for work and can't even get my money. I'm sitting here waiting for the customer service person to help. This is so like these banks these days. As soon as I get home, I'm taking my money out! Don't go with this bank.

Eastern bank has purchased a bank that I have been a member at since I was a child. I figured i would give them a chance but now after several phone calls emails and several letters from them this launch is an epic failure. I was on the phone today for the third time for 45 minutes and they still can't provide access to my accounts. I am beside myself and had to hang up on the sweet person on the other line before she received some words that she did not want to receive. I understand this was not her fault but just a terrible bank doing what they do best just. I hope to soon remove all of my accounts from this bank they can go to hell