Eastern BankReviews of easternbank.com

Honestly this bank is by far the worst bank I’ve ever dealt with I’m taking all my money out and refinancing my multiple properties with another bank I wish I checked the reviews before hand because there’s a reason they are 2 star all you have to do is call and speak to a customer service rep and see how incompetent they are just in the first sentence they speak.. go elsewhere save the aggravation

I would give no stars if that were an option. I have been a happy Eastern customer write up until the “thoughts and prayers“ service I received today. I made a mobile deposit yesterday and I have to add that 95% of my deposits are online. This morning my account showed the check that I had deposited yesterday was free and clear and so I paid some bills with it. Then other local farmers market my check was declined. I thought for certain it was the vendors fault but when I looked at my online account suddenly that check that had been free and clear this morning was no longer showing. Apparently security put a hold on it, no email no phone call to me. When I got home, I called customer service and was on hold and off with them for 32 minutes before I asked to speak with a supervisor who told me that I should call the local bank because they could deal with it more efficiently. This was a supervisor at customer service who gave me that information. I called the local office and the woman who answered had no idea why customer service had me call. She did say that she would call customer service and then call me back which to her credit she did however, the fact that my account showed the funds were available this morning and then because of some unknown reason from the fraud people they have put a five business day hold on it and there is nothing anyone can do. According to them, I asked if they could understand how a customer seeing that funds were free and available. Would then use the card and then security for whatever reason put a hold on the card without notifying the customer. The customer is the one in jeopardy and I was told “I can understand why you feel that way“ it’s time to find a new bank.

Has none of the features of my previous bank that made managing things easy. Can't freeze my card when I've misplaced it and need to instead report it lost (ik it's somewhere at my workplace but not comfortable leaving it working while not in my possession) they don't answer messages they don't want to answer (took well over a week maybe 2 (and even after responding they give zero help or alternatives) for them to answer one message but a different message I sent (not urgent in the least) they answer within a day if not less. It's super unreliable and I am not switching banks. Harborone was fine and this one they merged with is terrible.

Former Harborone customer here. I received a letter from the bank stating they were raising my interest rate on my credit card from 15 to 22 percent. My wife and I both maintain over 800 credit scores for years. Seeing how they prioritize corporate greed over their customers I’ll be taking my business elsewhere. (Along with my associates) Now a former Eastern bank customer

Horrible company!!!! They bought my Harborone bank and I can't even get into my account. I called the bank and they can't get in either.....and I have them my account number and other credentials. Unbelievable!!!! I'm away for work and can't even get my money. I'm sitting here waiting for the customer service person to help. This is so like these banks these days. As soon as I get home, I'm taking my money out! Don't go with this bank.

Eastern bank has purchased a bank that I have been a member at since I was a child. I figured i would give them a chance but now after several phone calls emails and several letters from them this launch is an epic failure. I was on the phone today for the third time for 45 minutes and they still can't provide access to my accounts. I am beside myself and had to hang up on the sweet person on the other line before she received some words that she did not want to receive. I understand this was not her fault but just a terrible bank doing what they do best just. I hope to soon remove all of my accounts from this bank they can go to hell

Peter was so rude to me...all I was doing was asking questions about my beneficiary account and he kept cutting me off not letting me speak, he was so nasty and he also hung up on me. I am filing complaints with the DOB and BBB also will be pursuing legal action.

The worst service in bank history bordering on criminal. Eastern bank after knowing my account was being charged fraudulent it continues happening week to week turning my $750 check into a $ 167 dollar available amount! Now they have been making excuses why they won't pay me about $4000 that they know they owe. For example there excuses range from waiting for mail for my reimbursement check then it has to be signed but that manager isn't in for personal reasons I'm so pissed it's been months of this bullshit excuses. I'm currently homeless because of this bank not to mention my family has lend me money to eat has been sickeningly humiliated. If you're looking for a bank steer clear of eastern bank there crooked.......12/27/24 still waiting for my reimbursement. Didn't need the Grinch this year I got eastern bank!!!!!!!