EartuneReviews of eartune.com

Response from EartuneDec 14, 2021

Hello, We are sorry to hear that the tips did not fit your ears well. While they are designed to fit most ears, it may be possible that our earplug shape and size does not fit your ears well. Please reach out to us at [email protected] so that we can better assist you. Best Jan Customer Service

Response from EartuneNov 3, 2021

Hello Erick, Thank you for the review. It is possible that size tip you are currently using isn't providing a proper seal. Please try one of the other sizes, to see if it creates a better seal and noise cancelation. If you are still unable to, please feel free to reach out to us at: [email protected]

Response from EartuneNov 3, 2021

Hello Derek, We're glad to hear you love the product! If you have any questions, please feel free to reach out to us at: [email protected]

Response from EartuneDec 14, 2021

Hello, Thank you for the review! We strive to respond to our customer's needs as quickly as possible and to provide the best possible solutions. Best, Jane Customer Service

Response from EartuneSep 10, 2021

Hello Romeo, We regret to hear about the missed timing. Normally, we are able to match the ear impressions to orders immediately. Which then we try our best to deliver the custom tips/plugs within 3 weeks, pending order volume level. To aid in this process, we request multiple information from the customers when the impressions are being shipped so that we may have multiple ways to match the orders to the impressions--emailing us the tracking number would be the best way to inform us. Although it took time, ultimately, we were glad you have reached out to us to aid in matching the impressions to your order. Please lookout for an email coming from our team ([email protected]). We would truly appreciate the opportunity to improve your experience with us. Thank you, Jane from customer services Eartune

Response from EartuneAug 25, 2021

Thank you Jimmie, We're very glad to hear! If you run into any questions or concerns in the future, please feel free to reach out to us at [email protected] Best, Jane Customer Services

Response from EartuneAug 2, 2021

Hello Chris, Thank you for the feedback! It may be possible that the size you have purchased is not creating the maximum seal for your ears, which may take away the bass level. Please get in touch with our team at [email protected] so that we can assist you with further. Kind regards, Jane

Response from EartuneJul 19, 2021

Hi Dr. We love to have helped you out. Best, Josh Customer Service