Nathan B.
They're good for the fit
They're good for the fit. You cannot return them if you don't want them anymore. You don't know what to expect when you buy them either.

Ear tips & plugs specialist: We are makers of custom-fit, and universal-fit hearing enhancement / hearing protection devices including ear plugs, acoustic filters, noise attenuation / enhancement solution technology.
Eartune (eartune.com) has 299 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Nathan B.
They're good for the fit. You cannot return them if you don't want them anymore. You don't know what to expect when you buy them either.
M.P
I appreciate the design and concept of the universal ear plugs however they do not work for me. They caused a lot of pain and were very uncomfortable to wear while sleeping
Brian
Fit is perfect. I just wish I could hear better in the aqua earplugs. The description says “blocks water, Let’s sound in”, but it should read “blocks water, blocks sound TOO”.
Response from EartuneJul 29, 2026
Thank you for sharing your experience with us Brian, We will be sure to forward your feedback to our team for future improvements. Please feel free to reach out to us at [email protected] for any additional questions. Kind regards, Eartune
David A.
Great concept! Everything as far as service and fit of product is great. Im retired product designer, and since you asked… I think you’re very close to taking over the IEM market with a disruptive product. What needs to be addressed: I’m not digging the stickiness of the silicone. They’re hard to fit and the lube thing isn’t gonna fly. My Westones were hard smooth plastic and much easier to fit. Realize they have to engage 3rd party drivers, maybe different type of plastic material. I play bass, the precision fit /seal seems to over embellish bass frequencies… normally people like this effect, but in performance it blurs the response and makes tone feel muffled. My suspicion is that it may have something to do with the length and softness of the earpiece canal. Best wishes, great concept! Good luck.
Response from EartuneApr 17, 2026
Thank you for sharing your experience with us David, After a couple uses, with the coating of our natural oils, the wearing experience will improve. Please allow it a little longer time and a few more wears to allow a period of adjustment. As the custom tips provide a really great seal, the bass-region do tend to get boosted when compared to the universal tips. Please feel free to reach out to us with any other questions concerns you might have via email: [email protected]. Best regards, Jane from customer services
Jalloh
This is a great alternative fix for the AirPods slip issue. However, the application process was a bit challenging because the adhesive doesn’t have a tab to pull from. It took me three tries to get it right, but thankfully, they provide extra adhesive. If it had come with tabs for easy application, I would have given it five stars.
Response from EartuneDec 11, 2025
Thank you for sharing your feedback with us Jalloh, We'll be sure to send your suggestion to our R&D team. Best regards, Jane from Customer Services
Christine H.
Great earplugs & quick shipping, but I was looking for earplugs for side sleeper and these hurt just as bad as all the rest. I’d say these are not good for side sleepers!
Response from EartuneJul 15, 2025
Hello Christine, It may be possible that our Dream U are too big for your ears, though it is designed to fit most general ear size and shapes. When properly inserted The sides that have L and R indication should sit flat against your ears. Please refer an email we have sent you for further assistance.
Dirk K.
I haven’t used the new tips very much but the noise cancelling feature on my Sony WF-1000Xm4 earbuds does not work on with the new tips. From my research it appears the new tips are covering the IR sensor on the earbuds. This is something your design should have accommodated for and not just that the tips fit. I would not have spent this much on custom fit if I knew this would eliminate features of my earbuds.
Response from EartuneJun 11, 2025
Hello Dirk, Thank you for sharing the experience with us! We understand the importance of sensor functions, and we try our best to preserve those features when creating each order. For your unique case, it may be needed for our team to redesign so that the sensor functions can be retained. To start this process, we will reach out to you. Please lookout for an email coming from our team from [email protected]. Kind regards, Jane from Customer Services Eartune
MICHELLE V.
I can confirm they work, but do take a few tries to figure out how they fit in your ear. The reason for 3 stars vs more was my overall experience. Before purchasing, I reached out to Eartune asking for the time I can expect the product to ship and was quoted 3-4 weeks. With this in mind I waited until 4 weeks to check in as I had not received any updates. At this time, they responded letting me know my ear molds were smaller than normal and asked if I still wanted to proceed and I let them know yes. I also shared I would be traveling in 2 weeks and was hoping to have them by the date I would be leaving. After a week I still had no updates on shipping and reached out again. They got back to me 2 days later which was the Friday before my trip (leaving Monday) saying they had shipped that day. As expected this was not ready by Monday and I didn’t receive it until Thursday. I had to have someone pick it up for me as I was out of town and overall just frustrated with the lack of communication. If you are interested in purchasing the product, it does work but expect delays in shipping.
Response from EartuneJul 7, 2023
Hi Michelle, We're working to shorten our production lead time for our custom products - we truly appreciate your kind patience and allowing our team to deliver your custom Eartune Fidelity tips. Sincerely, John from Customer Service Eartune