Earth LimosReviews of earthlimos.com

Veey smooth process from start to finish. Steven gave our group excellent service and and nice ride to our hotel.

As a pro wrestler I travel all over the world & Earth Limo prove not only to have a great product (limo) clean & very well took care of but very professional driver ( mine was Emal) a Matter of fact I used them 4 times while in Vegas & very great rates ...I would recommend Earth Limos to everyone ....woooooooo ~ Natureboy Paul Lee

Let me begin with my positive experiences. Booking both the limo and the party bus was a very smooth process and the team answering the phones were polite and prompt with emailing the contracts. Our limo driver was incredibly kind and professional and did an excellent job. However, I had multiple negative experiences with this company. My flight was significantly delayed and, prior to taking off, I kept in close touch with Earth Limos to update them about the delays. I updated them with the exact time I would be landing 3.5 hours before we landed. I was receiving emails back to demonstrate that my emails were being received. However, as the flight touched down, I received a call from one of the employees informing me that- despite the fact that they had the correct time and the correct airline- I would be charged for an additional hour of service because I had incorrectly given them the wrong flight number. It didn't matter that they had the right landing time and airline or that I was spending an additional thousand dollars with this company later in the week; they would not change their stance. I spent at least an hour of my vacation arguing via email to no avail. When I expressed my profound frustration, I was told I would have a free bottle of champagne waiting in the party bus (it turned out to be a bottle of Asti Spumanti). Our party bus showed up 15 minutes early and our driver was a very nice man. But, everything else was a disaster. I knew when it took us over an hour to get to our first stop (a mere 0.5 miles from our pickup location) that it was going to be a long night. The driver was unable to manage a road closure and identify an alternative route or problem solve on any level. He just kept circling the same parking lot over and over again. Finally, I just asked him to let me out of the bus and I would walk to our first stop in the pouring rain. Later in the night, he dropped us a 10 minute walk from our second stop (again in the rain) because he "could not stop the bus in front of the bar." At that point, I could see our guests beginning to get very frustrated from getting soaked and I thought that was unacceptable. When I requested he pick us up in front of the same bar, he suddenly found it very manageable to park in front and pick us up without difficulty. Earth limos is extremely well reviewed and well respected per multiple travel sites and from the concierge at our hotel. I know everyone can have an "off" night- but two negative experiences at such a hefty price really left me with a poor taste in my mouth. I was very disappointed by my experience with them.

Excellent communications provided me with a sense of calm for my transport to the airport. The driver arrived early, assisted me with my bags ( heavy), and was courteous and informative. The automobile was spotless and comfortable. The driver handled Vegas driver antics in a calm experienced manner. I had prepaid for my ride , which unfortunately meant that I couldn't change the time, as my flight kept being delayed. That was the only negative part of my experience. However, I liked prepaying and tipping ( although I could top more in cash), thus not having that interaction needed at the end. I have saved the information for this company, for my next family visit.

I did on Trip Advisor. I wrote a good report on you.

I felt that the experience was just okay. Booking the limo ride was easy over the phone. I received an email alert at 9:21 pm that our driver was on his way for 9:30 pm pick up. However, the limo driver did not arrive until about 9:47 - 9:50 pm. On top of that, we had to call to inquire about why our driver had not arrived; whereas because it was a scheduled ride, the company should have taken initiative to alert clients on the late status of arrival. When the driver arrived, it was a very nonchalant notification to us, "Oh, they said to tell you that I was late because I got pulled over earlier on the freeway." It sounded very much like an excuse, non-sincere, and no sense of urgency. Probably not booking services with Earth Limos next time.

Our plans changed several times, as we were in town for a Basketball Tournament. Earth Limos was EXTREMELY cooperative and accommodating with our changes! You ALL made this trip extremely memorable for our boys! I can't thank you enough!!!

Will for sure use this service again. Very polite and professional reservation specialists and the most awesome driver we've ever had!