EarthHeroReviews of earthhero.com

I got drawn in to purchase the eco laundry strips by a good deal for the first pack. I’m now not allowed to cancel and have been charged £9 for a pack of 32 laundry strips. I have to buy another at this price before I’m allowed to cancel. This was not made clear to me when I signed up for the subscription.

I've ordered from EarthHero multiple times by now and always had very positive experience. Great products, great shopping experience on their website and great customer support. One package of baby wipes I ordered was a bit torn (looked like someone accidentally cut it with a knife) and they immediately offered a replacement or a refund. When a color of a water bottle I ordered ran out they contacted me to ask if I want to swap for another color or get a refund. They have always been quick to answer and very personable.

This company does not have sustainability at its core. Of course businesses need to make money, but when a company says it values sustainability above all else and helping consumers be more sustainable, they should not make concessions to make more money. There are many brands they have on their website that go against EarthHero’s sourcing principles, but they refuse to discontinue those products. I received expired product and the packaging was made from virgin plastic, even after I asked if it was recycled because I thought plastic was not something they carried anyway. It also seems very unusual that they had a diverse team a few months ago and now it is all white employees. Sustainable and ethical go beyond the products a company sells and I do not believe this company walks the walk. There are plenty of other companies that are doing it better so I would encourage others to check out package free or public goods as they are closer to the ideals that EarthHero claims to stand behind.

I had no experience with this site so I was a bit hesitant at first, but I am happy to report that they delivered my order on time and I had no issue whatsoever, and I got prompt updates throughout.

I was really pleased with my experience with EarthHero. It was my first order and they made a mistake and sent me the wrong items (stuff happens). When I emailed them to let them know about the mistake their response was prompt and friendly. I received the corrected items in the mail today. I am very happy with my experience with their customer service and I will definitely be shopping with them again. Thank you EarthHero!

Earthhero has a great website with amazing products. I have found sustainable solutions that I'd never thought about! I just learned about this company, so I've only gotten one order, cloth towels to replace paper towels. See? What a terrific idea! I'll be back, probably to get christmas gifts!

It's so nice to have a company do the work for you to ensure that you're purchasing sustainable items! They cut out the research element and have an awesome array of eco-friendly products. I feel good supporting a company with good ethics, good customer service and even better products to choose from.

Absolutely love earth hero!! Such an easy website to navigate and love that they save me time by doing the vetting for me! Customer service team always reaches out, love that!!! 10/10 would recommend and do to all my friends!!