EarthHeroReviews of earthhero.com

Even after contacting several times, they still have incorrectly listed "vegan" products. The chat feature is only manned by one person, so expect slow responses. Even though it says they'll respond during business hours, and it's a chat feature so you expect an immediate response, I've waited over 40 hours. They do not actually care.

We're past the promised shipping window for my item and order is still showing processing. Their policy in writing on the website is that processing is 2-3 business days, with shipping in 4-5 business days. Per federal law, if they aren't to ship within timeframe they solicit, notice must be given to customer and that customer must agree to new term or prompt refund is required. Needless to say, things happen- but when you promise timely service and can't deliver, you should notify the customer. Being that funds have already cleared the bank, now I have to go through the process of filing a dispute and my bank has to do a chargeback...poor, poor customer service.

Ordered toilet paper, compostable Saran Wrap and a soap grab bag. It has been almost 4 weeks and I still haven’t received the first two. Received the soap grab bag. Only one of the soaps was wrapped separately and labeled. All of the others were in the same bag. There was no wrap separating them, so the scents mingle. If I end up liking one of them, I will have no way to reorder it because they aren’t labeled and the invoice didn’t even list the scents to allow me to guess which is which. Terrible company

The customer service issue was resolved 6/11/26.

Three weeks and order not received.

one if you call the company on this number 844 852 8935 for an inquire no one picks only music plays and the lines discconnects two if you have pay for priority delivery 10.35 for one to 3 business days your choice wont be honored it arrives 5 business days if that three if you ceo and founder you wont get a response back therefore please consider shopping experience will be in vain new york city nam myoho renge kyo

I ordered what I thought was a mascara brush with a tin of mascara, I received just the brush. Why put a photo of the mascara tin if you will only give me the brush?? Ridiculous.

Never received my order. I placed an order two weeks ago and still haven’t received a tracking number. I’ve left messages on all their social media platforms, emailed them, and left a voicemail. No response at all. I WANT MY MONEY BACK. This is a SCAM company who will take your money and not ship your items!