Customer
Bad customer service
I mean how hard is it really to order additional single-pair carrying cases? I inquired about additional cases and was told it will be added to my order after a purchase. Sent an email after purchase just to be sure and no response but figured it was added. Received my order and no additional cases. I wrote customer service again and was completely ignored, this was over 3 weeks ago. Earplugs themselves are ok even though they are expensive. Sound blocking is not much better than the foam ones. They mold to your ears and stay in very well. Only wish they are clear or have no color as the blue will transfer or stain things. Also try not to drop them on the ground outside, once the sand or dirt gets stuck to it, it's done. This happens to me quite often as I do not have enough cases, they only give 1 single-pair carrying case with the bigger orders.
Response from Mighty Plugs: The World's Finest EarplugsAug 10, 2013
Dear customer: One star rating from you is a bit harsh for such a fine product. Our customer service is better than you experienced. Just call the office and ask for Joseph. In the interest of 'Goodwill', he well be sure to ship you more plastic cases. As a convenience to our customers, we include an extra case with the purchase of each 6 and 12 pair pack, but at this point in time, we are not in the business of selling plastic cases. Regarding the value: When you consider that each pair can be worn from 30-40 times and more, it makes this ear plug the best value for the money over any other ear plug in the world. Regarding dropping the ear plugs on the ground and then re-inserting them, we discourage that for any and all ear plugs in existence. Just drop them in your ears and let them do what they do best. BLOCK-OUT! Kindest regards Mary-customer service




