Jim H.
Unfortunatly not what the company promises...misleading advertising & diappointing.
We bought these ear plugs for an anniversary holiday to help my wife sleep as I snore quite loudly. The ad I saw online had a video that said once in you would have "complete silence" , their exact phrase. Unfortunately once we got them they are not what is promised on their video. We both tried them many times & followed all instructions ...even looked up online for more comments & tips and we could still hear each other taking quietly when next to each other & even the radio 20 feet away that was on normal volume so we knew they would not work for my snoring. I contacted the company about this false claim on their video & told them that its not right to say "complete silence" if that is not the case...they should just say noise reducing ear plugs. ALso my wife has a small piece break off when taking the ear plugs out & that concerned us ....what if we are on holidays & a piece broke off that we could not get out...that would mean a trip to the hospital to get it taken out & a ruined holiday , not to mention the huge expense since we were traveling to the USA. The comapny was very good in sending us out brand new ear plugs that were recently made & therefore softer so that they would be easier to mold & suggested my wife reduce the amount she used to make the plugs smaller. We had already tried that but thought perhaps the new ones would be different & we would be able to get a better seal. We both tried them repeatedly again following all instructions & tips & continued to try them for many days up to the day of our trip....still could not get the "complete silence" the ad & video promise...very disappointing! Like I mention dont promise something that is inaccurate...just say they are one of the beat at noise reduction & dont hurt the ears as they are moldable & soft but dont promise " complete silence" ....or give better instructions because the ones we got , 1st & 2nd time were not working & even tips we found online where not helping to achieve the "complete silence" , not even close. Unfortuantly not work them sending back for money back guarantee as we'd have to pay the shipping...but I do ask the company to change their ad & what they promise so that its accurate & not misleading to customers.
Response from Mighty Plugs: The World's Finest EarplugsMay 11, 2016
Dear Jim: ON THEW CONTRARY!! We're an HONORABLE COMPANY that stands by the product description as ACCURATE and never misleading. When our ear plugs are inserted properly, 99.9999999% of our customers are totally satisfied!!! We publish ALL reviews, whether they are positive or negative !!!!!!!!!!!!!!!!!!!!!!!!!! Every review is authentic and complete !!!! When we hear that a customer like yourself can still hear with the ear plugs, then we know (for certain) that the customer did not insert the ear plug ( firmly ) enough into the ear to allow the ear plugs to SEAL the ear canal; or the source of the sound and the close distance is greater or more powerful than the ear plugs can block out. Regarding breaking off the ear plug; it's almost impossible to do unless one was extremely careless and forceably pinched off the ear plug while it was in their ear. Jim, please follow these instructions. After first kneading the ear plug to soften it, (push and flatten it) a (bit more firmly), IN and AGAINST your ear opening until you feel the ear plugs SEAL the ear canals. PLEASE DON'T BE CARELESS. simply insert them correctly and allow them to do what they do best>> BLOCK OUT !!!!!!!!!Then listen to the silence. Please insert them this way. We feel that you will be then appreciative their ability to block out sound and you might even rate us with 5 Stars. Jim, we are with you ALLTHE WAY so please keep me informed. We wear them too and we know how good they can block. Most sincerely, Sally - BPI Customer Service