Kingsley Y.
No reply for non-receipt of earplugs
I wrote to their customer service about not receiving my order of earplugs after about 10 days of my order. They replied to me to wait for a few weeks. After I waited for a few weeks and still didn't receive my order, I wrote to them again but they did not reply. I wrote yet another message to them and again they did not reply. I had to escalate to PayPal to get back my money. I can't recommend this company at all.
Response from Mighty Plugs: The World's Finest EarplugsMay 26, 2018
To Mr. Yong (Young) in Kuala Lumpur, Malaysia; and to to our customers worldwide: Whether Mr. Yong's claim of non-receipt is ((true)) or ((false)); we honestly don't know! We do know the following: We shipped his order the (same day we received it), to the address tht Mr. Yong provided; We communicated with each other often, never once neglecting his concerns. Mr. Yong claimed that it didn't arrive; and ((we have not received back)) ((our product)) after almost 5 weeks. Mr. Yong has already received his full payment back from PayPal. If his claim is ((TRUE)), then It's our hope, that if and when his order finally arrives, that he has the integrity to inform us; for in the interest of Goodwill, we would only re-charge him 1/2 price for the inconvenience of waiting. We are a 100% transparent company and we'll stay that way forever. We constanty strive to practice the "Golden Rule" of doing unto others as we would have others do unto us. Most sincerely Mary-customer service