EandmoneyReviews of eandmoney.com

Very bad app holding your money and always i report what report this app better to closed than make problem to the people

I am very disappointed with the service from e& money. It has been over a month, and my issue is still not resolved. An amount of 100 AED that should have been credited to my account is still missing, with no proper explanation. I have contacted customer support several times and requested to speak with a responsible person. I was promised that a supervisor would call me back, but I have not received any response. This lack of follow-up and accountability is extremely frustrating. I hope they take immediate action to investigate this issue and release my 100 AED without any further delay.

I am extremely disappointed with the poor service and lack of accountability from e&money. On April 9, I transferred money to my nephew, but since he does not have an account, the amount was supposed to be automatically refunded back to my wallet. Although I received confirmation via SMS and email, the amount has still not been credited back to my account. I raised a complaint (Reference No: 66002639) and was assured that the issue would be resolved within 5 working days. However, it has now been over a week, and there is no resolution. I have contacted multiple customer support agents via calls and chat through the e&money app. Unfortunately, every agent keeps repeating the same scripted response — “your case has been escalated to the concerned team” — but no actual action has been taken. What is even more frustrating is the false promises made by your agents. One agent, Ahmed, assured me that the issue would be resolved by April 16, but nothing has happened. Today, when I contacted another agent, Kareem, I received the same repetitive and unhelpful responses. He kept asking the same questions instead of addressing my concern, which clearly shows a lack of professionalism and proper case handling. This experience has been extremely stressful and disappointing. It feels like no one is taking responsibility, and there is no transparency or urgency in resolving customer issues. I request immediate action on this matter and a clear update on when my money will be refunded. If this is not resolved urgently, I will be forced to escalate this complaint further through regulatory authorities and public platforms. This level of service is unacceptable

Its very bad,, every time i deposit money in my account E&Money it was come less,, deduction is not good,, the fees is too much,, why like this.. How to appreciate your apps,, if like this,, ealways deducted money and have too much fees.. Very very bad

WHERE IS MY CARD REFUND???

Subject: Urgent Complaint – Refund of AED 116.87 Not Received Dear e& Money Support, I am formally raising a complaint regarding a refund of AED 116.87 which I was notified had been successfully refunded to my e& money card on 7 March 2026. However, the amount has not been credited to my account until now. Transaction Details: • Amount: AED 116.87 • Merchant: TEMU.COM • Date: 07 March 2026 • Transaction ID: 304356692 This delay is unacceptable, especially after receiving confirmation that the refund was successful. I request an immediate investigation and a clear explanation of where the funds were credited. If this issue is not resolved promptly, I will escalate this matter to the relevant consumer protection authorities in the UAE, as this involves missing funds from my account. Please treat this as urgent and confirm: 1. Where the refund was sent 2. Why the funds are not reflected in my account 3. When I will receive my money I expect a prompt resolution within few days my patience is over . Name: Nayiga Maria Phone: 0561085719 Thank you.

to Much Bad experience I’m do transaction 11 march 2026 know today date 24 march 2026 money not credit to account and also cut e&money

Worst service, very bad service