EandmoneyReviews of eandmoney.com

No money Received.. No Response.. Dont use this shit application

I want to put negative zero if there is!!! I WITHDRAW AN AMOUNT OF 200 dirhams in the machine and unfortunately the machine does not dispense money and I immediately contact the E& money custumer service. İt happened July 21 and today is August 19 it’s 29 days since I requested for a refund and nothing happened till now. I keep on following up my 200 dirhams for refund and same answer I recieved always from custumer service saying “it’s under process”!!!!!! I DONT RECOMMEND THIS E WALLET. BOTIM PAY İS BETTER THEY ACT QUICKLY, I EXPERIENCED A FAILED TRANSFER IN BOTIM AND THEY FIXED IN JUST 1 WEEK THEY RETURNED BACK MY MONEY. BUT THIS E& MONEY İS A KACHARA WALLET ONLY STEALING MONEY.!!!!!!!

I send money through this application and their system went on glitch. To cut the story short the money that my family supposed to received,they didn't received. And the worst scenario is this application didn't refund nor reflect in my e&money account. And it will take 5 working days that they will call me back and just to discuss what happened. I am not interested on what happened in their app because from my bank I received already a authentication code that it went through. They didn't yet refund my money.And the customer service only says "dont worry about your money and within 24 hrs it will reflect in your account and be refunded". I am advising to customers not to use this e&money.

I activated my e& money account, but unfortunately, none of the services have worked properly since activation—not even basic ID updating. I have contacted customer support more than 5 times by phone and 5 times by email, but despite repeated follow-ups, the issue has remained unresolved from 4 August until 15 August. This is very concerning for a financial service. If basic account services cannot be accessed, how can customers confidently trust the platform for important financial transactions? Today it may be ID updating or account services; tomorrow, customers could face much more serious issues involving money transfers, card services, or other financial transactions. I have given customer support enough time and opportunities to resolve this matter, but unfortunately, there has been no satisfactory solution so far. At this point, I have completely lost confidence in e& money. For a financial platform, customer trust is everything. I sincerely hope e& money management takes such complaints seriously, investigates the issue properly, and improves both the system reliability and customer support.😔😔

أتقدم بشكوى بشأن التأخير المتكرر في تحويل الأموال عبر e& Money، وعدم وجود خدمة عملاء فعّالة. كما أن الشركة تعتمد على وسيط خارجي لا تملك أي سيطرة أو صلاحية عليه، مما يثير القلق بشأن مسؤوليتها عن أموال العملاء. I would like to file a complaint regarding the repeated delays in money transfers through e& Money and the lack of effective customer support. The company also relies on a third-party provider over which it has no control or authority, raising serious concerns about its accountability for customers' funds.

Very poor service we spend time to call customer service and we go etesalat store to raise concern that money still not receive to my husband account no one help us to solve the issue

I am extremely disappointed with e&money's remittance service. It has been 57 hours since I initiated my money transfer to my family in the Philippines, and they still have not received the funds. I have contacted customer support and raised multiple complaints, but no one has been able to explain what happened to my money or provide a clear resolution or timeline. This level of service is unacceptable, especially when remittances are often intended for urgent family needs. I expected a reliable and secure money transfer service, but instead, I have experienced delays, poor communication, and a lack of accountability. I hope e&money investigates this issue immediately, locates my funds, and improves its customer support and transaction handling so other customers do not have to go through the same experience.

Hi I am writing these email for you to know guys that I want to give BIG THANKS to Ms. Zabira/ Zarina im not sure with the spelling nor name, cuz she helps me to refund my money 5k aed and 1480 aed which i sent in the Philippines 2 days ago. I had these lacking of “suffix” in the name of my receiver. The conversion happened 15:05 and 15:11 of 13th of June thru my etisalat number. So reliable E&MONEY. Best regards. ❤️