EaglepatioReviews of eaglepatio.com

Originally ordered the pergola, a sunscreen, and installation service on Apr. 30. The pergola and sunscreen arrived May 12. Contacted customer service many times to get a confirmation date for the installation service - but the installers were apparently too busy to reply. I finally ended up asking to cancel the installation service and did the installation myself with a couple of my friends. Installation was very straightforward due to excellent instruction manual. Customer service finally refunded my installation on Jun 5 and even gave me additional credit due to inconvenience. I would recommend the Eaglepatio pergola as it is very well built and should last a lifetime. However, I would not recommend getting their installation service as they were not responsive, and installation was not too difficult with 3 people helping.

I had been stalling making a decision on purchase, and a great sales person talked me through it, and due to it being the Memorial Day weekend, offered a discount I couldn't refuse. Upon shipping, one of the boxes came dented, and I was concerned about the condition of the materials inside. Marjorie in customer service was AMAZING! She continued to contact me and follow up with me as to the status of the box. Luckily, my installer opened the box and everything inside was not damaged. The packing quality was stellar. I would HIGHLY recommend Eagle Patio to anyone looking at their products.

First a big shout-out to Sheela, Customer Service Representative. She made my purchasing experience effortless, and answered all my questions with clarity. The pergola is exactly as pictured, and assembly was a breez.