We are E10 Labs — a team of doers, dreamers, and dabbers who believe consumption should be safe, affordable, and accessible for all.We’re here to change the game one puff at a time. No mess, no stress, no hassle—just smooth hits and good vibes, ready to go wherever life takes you.
E10 Labs (e10-labs.com) has 123 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Claim this listingSmoking & Tobacco · San Francisco, California
Excellent
Smoking & Tobacco · Alpharetta, Georgia
Excellent
Smoking & Tobacco · washington, District of Columbia
Excellent
Smoking & Tobacco · Gardena
Excellent
Showing 13 reviews with 3 stars · Clear filters
Ace B.
Very difficult to get a decent puff with hardly any smoke. Feel like i've wasted about 2 to 3 stems trying to get a decent hit. Not sure if I received a defective device.
Response from E10 LabsMay 13, 2021
Hi Ace, Please contact us via email at [email protected] with an image of your Stem pack [with the batch number and QR code included]. If there is an issue with your Stems we will replace them free of charge.
Kimberly
It is hard to inhale from, and I don’t like the blow in the hole to stop the flow concept. I think I would rather just have a button. Also, it would be nice if I could get THC carts too.
Response from E10 LabsApr 27, 2021
Hi Kimberly Thank you for reaching back and providing this great feedback! We have contacted our R&D team and let them know your input, to keep in mind for the future generation of Elon's. As for having problems with inhalation we want to make things right and have great news for you! Our customer support team has reached out to you via email to help remedy this situation. We hope to provide the sublime experience you were expecting and will do everything in our power to do so ☺️ Your feedback helps improve our product and the sublime experience we intend to deliver - thank you!
Anthony H.
The product has been great so far and I appreciate the warranty. I paid for the expedited shipping (1-3 days). However, it took 2x the amount of time to get here than I expected. As a business owner, this is something I would want my leadership team to know about.
Response from E10 LabsJul 2, 2022
Hi Anthony! Thank you for leaving a review. We will make sure to pass on the shipping delay information to our team. We greatly appreciate the insight you have provided for our company!
Nancy L.
My unit takes longer than 30 minutes to charge fully, Sometimes it seems that the inserts are not heating up and I do not notice the session being the experience I looked for.
Response from E10 LabsApr 26, 2021
Hi Nancy, We're sorry you had a poor experience in the introduction to our family. At E1011 Labs we can't stand idly by when it comes to this and we hope to do it right! Our customer support team has reached out to you via email to help remedy this situation. We hope to provide the sublime experience you were expecting and will do everything in our power to do so ☺️ Your feedback helps improve our product and the sublime experience we intend to deliver - thank you!
metalmanjwp
I felt nothing, trying both versions. Not sure what I expected, but more than I experienced
Response from E10 LabsJul 1, 2022
Hey there! We're sorry to hear you did not have a sublime experience. We recently updated our products and formulations if you'd like to try us again! For a limited time we have a great bundle & save deal happening on our site, https://e1011labs.com/products/starter-bundle