Samantha L.
I love everything. BUT. // No BUTs anymore. Just a great product.
EDITED 4/28/2021 DUE TO RESOLUTION: Best customer service ever. Hands down. Super quick, super helpful, super great. I'm so happy with their resolution to the STEM issue. I no longer love everything separately. It's all together now, just like the Beetles song. Highly recommend the company behind the product, great follow through on an already amazing device. ---------- ORIGINAL REVIEW BELOW ----- I love everything. Separately. It's intuitive, its buttonless, it charges via USB C. The herb tastes delicious (when you can actually draw smoke, more on that in a bit.) It looks freaking cool. However. It feels like I'm gonna pop a blood vessel in my lung everytime I try and smoke. It doesn't seem to matter if I try and loosen the STEMS or adjust how I insert them. Trying to pull air through these STEMS is like trying to suck a golf ball through a straw. Maybe it was only my batch of STEMS, I got the starter pack. Both packs I got experienced the same airflow issue. Sometimes it genuinely hurts trying to draw through these things. I love so much about this product, but if you can't use it, or using it is so difficult as to be onerous, then there's something that needs to be reworked. Thankfully, I believe it's just the STEMS. Which means a fix to this issue is extremely possible! I could just be a packing tension, because dang those STEMS are packed. The herb is fragrant and delicious. I've said it before, and it bears repeating. They really knocked the flower out of the park. Separately, the unboxing experience is very fun. As a whole, as an experience, it was very well thought out and chic. I just wish it sucked more (HA! PUNS!)
Response from E10 LabsApr 26, 2021
Hi Samantha, Thank you for being a fan, and the lovely review! We don't want our customers popping blood vessels or running out of breath to experience our one of a kind product, in that... Our customer support team has reached out to you via email to help remedy this situation. We hope to provide the sublime experience you were expecting and will do everything in our power to do so ☺️ Your feedback helps improve our product and the sublime experience we intend to deliver - thank you!