Design Within Reach is the source for fully licensed classics that are in stock and ready to ship at new lower shipping rates.
Design Within Reach (dwr.com) has 58 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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SJP
DWR's shipping company, RXO, drove through our landscaping during a delivery. This was due to sheer negligence. They caused thousands of dollars of damage. We have provided receipts, invoices, and photos. We have been chasing them since December. They will NOT take responsibility. They lie and lie.
MM
I purchased 4 Hoffman side chairs with cane seats and backs. I loved the comfort and look of these chairs. HOWEVER, after 4 years the cane began to break! DWR was very dismissive and simply said that there is only a 2 year warranty. These chairs cost over $2000 C and that is simply unacceptable.
Gabriella
There was a 20% discount added to the item I wanted to buy, even when I was ready to pay and confirm, the 20% off was still there. But when I received the confirmation email for my order, the 20% didn't apply. I tried reaching DWR, and at first the agent told me that it would be fixed and I would receive a refund and confirmation email for that. I didn't receive anything. Tried contacting them again and this rude woman told me they couldn't do anything. I wouldn't have bought the item without the discount. Be careful when ordering from them and make a screenshot of your order before clicking on the payment button.
Chris in C.
Everything I bought was Original ( order # 5), all arrived in time and was very well packaged .. This is my favorite store ! Its always a 2-4 mos lead time on designer items.. does not bother me to wait knowing I get what I want. I can only recomand this place . wouldnt know where to go instead.
Alan S.
Paid $400 for delivery. Paid for merchandise. Delivery date passed and they cannot/will not telll me where my merchandise is or when I will receive it. With standard tracking this is UNACCEPTABLE
Milena S.
I placed the order for the mirror on August 14 with the 6-8 weeks delivery frame. Today on September 25 I was informed the product will arrive sometime in February 2024. This is really outrageous and unacceptable I would never waste my time and find another mirror somewhere else. I am also filling a complaint with BBB.
Casey O.
I just got burned by Design Within Reach. Delivery of desk was scheduled for this afternoon. Spent the morning removing everything from my office, taking out my old desk, cleaning everything out to prepare for installation of new desk. Delivery time came and went, no notification at all from the bottom of the barrel shipping company DWR uses. Complete day wasted and now I'm without an office until they reschedule. If you value your time at all, buy from someone else who uses a better logistics company. Don't let DWR waste your day.
T M.
I got a nice coffee table from them, no problem. But then I ordered a rug which I had to return. They IMMEDIATELY charged a restocking fee of the retail price, though I got it on sale, and the amount was very large. The refund has been excessively long in coming. I hope I get it before the bill comes due. I tried to get them to return the rug without delivering it but they refused. So now I have to go through the same thing all over again. Many high price design stores do not charge excessive fees, and I think Design Within Reach ought to reconsider their policy.
