Design Within ReachReviews of dwr.com

Ordered what I thought was a cushion for a patio chair. I had ordered the same item two weeks prior but decided to get a back up. A different cushion--completely different, arrived. The store couldn't have been more rude and simply said " you ordered a different cushion", even though there is only ONE CUSHION APPROPRIATE FOR THAT CHAIR ON THE SITE. They changed the product but are calling it my mistake and are not at all helpful.

I bought 6 eames chairs. Many emails later they arrived, two glides are missing. All chairs got delivered with glides that won’t work on hard wood floors. disappointment.

My roommates and I ordered a dining table, four chairs, two Nelson Floor lamps, a bookcase, two pillows, two wall sconces and a coffee table that was never delivered. Also, our dining table was delivered without the top. And DWR basically insisted that it was. That took another two weeks to resolve. Then it took three weeks of emails and multiple phone calls to figure out that the table I ordered and paid for in August, was on its way back to their facility. They charged me $2300 for the coffee table in mid-August. When it never arrived, I called them. They first said it had been delivered to me, but it was not. Then today they accused me of not being home 3 times when they attempted to deliver it. I never even received a call or notification that it was scheduled to arrive. The delivery people never contacted us on any of the items we ordered. I lucked out several times by coincidentally being at home when they rang the bell. It got so bad, I taped a note with my # on it to the front door. To say I am disappointed is an understatement. The final insult was that they didn't offer to ship the coffee table back to me. Instead they issued a refund and left me holding the blame. There are so many satisfactory ways this could have been handled. I regret ordering anything from DWR. As a customer, I have never experienced such terrible customer service and poor practices.

A company that disrespects its customers. Reached out via email to customer service and received auto reply email saying I had to call - why promote an email option for customer service if it doesn’t work? Time estimate for delivery was off by weeks. Was disconnected twice trying to get customer service rep.

I ordered a pricey light fixture that doesn't work with U.S. voltage.

One of the worst customer experiences I’ve had. I ordered a desk that was estimated at checkout to be delivered in 3-4 weeks. A day after I ordered it, they changed the delivery estimate to two months later. I had to change my delivery address and they assured me that it was changed but when it was time to be delivered, the shipper had the incorrect address. When I called to change it, customer service was rude and dismissive - I had to reach out to the shipper myself because they never fixed it. After all of that, a few days before it was supposed to be delivered they notified me that the item was damaged upon delivery to the shipper and they cancelled my order. I cannot believe a place selling designer furniture for thousands of dollars behaves this way.

Shipping takes FOREVER and the company has such irresponsible shipping practices it’s hard to fathom how they stay in business. Consider it a shot in the dark whether you will get your purchase at all. I ordered a table from them in December of 2023. It was in stock. It takes 2 months to ship out. It comes missing several components. I contact customer service and it take 2 more months to get the missing pieces shipped out, and they send it to the wrong address. Lo and behold the replacement shipment is missing more pieces. At this point it’s been 6 months and I’m still waiting.

Customer service is poor. It takes many weeks to resolve issues. For a high end company, that is unacceptable.