Newman N.
High quality modern classics, but logistics aren't the best
I really do love the furniture that I've ordered from DWR over the last few years. Everything I’ve ordered has been top-notch in terms of quality and design. The products are built to last and the craftsmanship is almost exclusively excellent. The in-store staff I've dealt with, be it in Denver or Manhattan, have been knowledgable, transparent, and professional. My experiences in-store have been exceptional. That said, their online shipping and centralized customer service could use some work. I recently placed an order online that was listed as "in stock," and they charged my card right away, only for the order to sit in "awaiting fulfillment" for weeks. The delivery date kept getting pushed back, and calling customer service was a headache. Love their products, but they do need to get their logistics together!