dwarvesshoes.comReviews of dwarvesshoes.com

Response from dwarvesshoes.comNov 6, 2024

Dear Carina, We are so sorry for the Inconvenience taken to you. The size on the website is US size. Your first email told us that you thought you were ordering UK6.5. But actually you received US6.5 because our website is US size. We are clear on the product detail page and shoe size details. We hope customers can choose the shoe size carefully before ordering. If not, we will have so many returns and exchanges which will defeat us. https://dwarvesshoes.com/pages/how-to-choose-the-right-size We are a shoes studio from China specializing in handmade leather shoes for women. Making shoes is a very hard work and the profit of handmade shoes is very small. And choosing the right shoe size is also not an easy task for customers. We have already covered the shipping cost for the delivery of the shoes. We are free shipping for exchange size too. For the long-term development of the studio and the website, the return and exchange policy we have formulated clarifies that Customers pay return shipping cost as a result of their own error (ex: wrong size, do not like). We will refund any return shipping cost if the return is a result of our error. https://dwarvesshoes.com/pages/free-shipping-and-return-policies Best Dwarves

Response from dwarvesshoes.comDec 4, 2024

Dear Mia, We are so sorry for the Inconvenience taken to you. The smell is because we made the shoes when we received your order and sealed package sent to you.They have no chance to ventilate. All the material are environmentally friendly and harmless to human body.They need to Ventilate for a few days.They are really good leather shoes. Best Dwarves

Response from dwarvesshoes.comOct 29, 2024

Dear Maya, We apologise for any inconvenience caused. In order to control the exorbitant return fee, we also provide US warehouse. Please refer to our return policy. https://dwarvesshoes.com/pages/free-shipping-and-return-policies In addition, we recommend that you fill in the declared value of the low price is so that your parcel can be cleared as soon as possible and you can get a refund in time. Best Dwarves

Response from dwarvesshoes.comOct 29, 2024

Dear Lillia, We apologise for any inconvenience caused. The loafer is big toe design, it suit wide feet. According to our website's return policy,customers choosing international returns are responsible for paying their own international return processing fees. The $28 USD returns processing fee (Includes warehousing fees, shipping costs to China, import duties, etc.) Shoes are very special products, They have many colors, sizes and styles. And foot is different from each other. We hope customers choose the style and size carefully. If not, we will have so many returns and exchanges which will defeat us. We are a shoes studio from China specializing in handmade leather shoes for women. Making shoes is a very hard work and the profit of handmade shoes is very small. And choosing the right shoe size is also not an easy task for customers. We have already covered the shipping cost for the delivery of the shoes. We are free shipping for exchange size too. For the long-term development of the studio and the website, the return and exchange policy we have formulated clarifies that Customers pay return shipping cost as a result of their own error (ex: wrong size, do not like). We will refund any return shipping cost if the return is a result of our error. https://dwarvesshoes.com/pages/free-shipping-and-return-policies We will always research and work hard to improve our return and exchange service, with the development of international logistics and the growth of our studio business, we believe that one day our return and exchange will be more convenient! Hope to get your understanding. Best Dwarves