Olga S.
Shoes are running a size smaller
I have ordered four pair of shoes from Dwarves. All size 7. Only boots seems working good for me. I had to return two other pairs due to they were too small. And the company does not make the return process easy. I had to pay shipping plus another $28, so it is a headache. The last pair I still have and wear now and again in hopes they will give in since it is a genuine leather. Besides you have to be ready to wait for delivery for more than a month. Sometimes Dwarves don't have shoes they list and they have to make them from scratch. So, I will think twice before I order another pair
Response from dwarvesshoes.comJun 10, 2026
Dear Olga, Thank you for sharing your experience and for giving our shoes multiple chances over the years. We're pleased to hear that your boots worked well for you and that you've continued wearing one of the leather pairs. At the same time, we're sorry that some of the other styles did not fit as expected and that the return process felt costly and inconvenient. Because our shoes are handmade and different styles can fit differently, we understand that finding the right size is not always straightforward. We are continuously working to improve our sizing guidance to help customers choose the best fit before ordering. We're also sorry for the longer delivery times you experienced. Some of our styles are produced in small batches or made to order, which can occasionally result in extended production times. However, we understand the importance of clear expectations and timely communication. Thank you again for your honest feedback. Comments like yours help us identify areas where we can improve both our products and our customer experience. Best Dwarves