dwarvesshoes.comReviews of dwarvesshoes.com

Response from dwarvesshoes.comFeb 17, 2025

Dear Tondelayo, Thank you for your message. We sincerely apologize for the delay in processing your order, which was caused by the 2025 Chinese New Year holiday. We had proactively informed our customers about the holiday schedule on our website and took steps to expedite production immediately after the holiday period. We greatly appreciate your patience and understanding. We have shipped your order, and it was shipped on 2025-02-06 11:41. You should have received an email with the tracking information. Please check your inbox (and spam folder, just in case) for that email. If you haven’t received the tracking code or have any questions about the status of your shipment, please let us know, and we’ll be happy to assist you. We also apologize for any confusion caused by the recent email you received. Our team is doing everything we can to ensure your order reaches you as soon as possible. Thank you for your patience and understanding. We appreciate your feedback and will continue to work on improving our service. Best Dwarves

Response from dwarvesshoes.comFeb 17, 2025

Dear M, Thank you for reaching out, and we sincerely apologize for the inconvenience you’ve experienced. Please rest assured that we take such matters seriously. We usually respond within 24 hours of receiving a customer's message. No later than 48 hours. Could you kindly provide your order number and any relevant details, so we can assist you in resolving this issue as quickly as possible? We apologize for the difficulty you’ve encountered with our contact methods, and we will ensure to address this matter promptly. We are committed to resolving this situation and providing you with the service you deserve. Thank you for your understanding, and we look forward to your response. Best Dwarves

Response from dwarvesshoes.comFeb 17, 2025

Dear Salimah, Thank you for your message, and we sincerely apologize for the issues you've encountered with your boots. We would like to kindly remind our customers to review the size details, including the tube circumference measurements, before making a purchase. This information is available on our product pages and can help ensure a better fit for your specific needs. We truly regret that the boots did not meet your expectations, and we would be happy to assist you with a return or exchange if necessary. Please reach out to us with your order details, and we will work with you to resolve the issue as quickly as possible. Thank you for your understanding, and we look forward to assisting you further. Best regards, Dwarves

Response from dwarvesshoes.comFeb 17, 2025

Dear Christine, Thank you for your feedback, and we sincerely apologize for the issues you've encountered with your order. We understand your frustration and would like to clarify the situation. After reviewing your order details, it appears that the item you purchased was the White boots, not the White Fleece Lined version. We take great care in ensuring that all orders are fulfilled in accordance with the specific items selected by our customers. Upon reviewing your order, we can confirm that the correct product was shipped as per the details provided in your order information. Regarding the return, we understand the inconvenience of shipping items internationally, and we are happy to assist you in finding a suitable resolution. If there are any issues with the item that require a return, please let us know, and we will provide you with further instructions. As for the smell you mentioned, we sincerely apologize for any discomfort this may have caused. The smell is a result of the shoes being freshly produced and sealed immediately after manufacture, without an opportunity for ventilation. Normally, it should dissipate after a short period of airing out. If the odor persists or if you believe the item is defective in any way, please do not hesitate to contact us, and we will be happy to assist you in resolving the issue promptly. Thank you for your understanding! Best Dwarves