Nancy
I so wanted to support the DVDInbox…
I so wanted to support the DVDInbox business model but subscribed for two months and found their systems, delivery predictability and customer service response times to be so inconsistent that it is a better value to purchase viewings thru a streaming service - or used dvds from EBay. I so prefer having a physical dvd to view commentaries and special features, but this company needs to be consistent in what they offer to make it a fair value.
Response from DVDInboxAug 3, 2026
I’m sorry our service didn’t meet your expectations. Our Delay Reporting and Return Claim tools are designed to help all subscribers get the best value possible, even when postal issues arise. We understand that manually reporting issues isn’t ideal for everyone, and we would have been happy to offer a partial refund if you felt the service didn’t provide enough value. According to our records, once your final two discs are received, your cost per rental will be $3.33 per disc delivered to your door. Thank you for your time with us. Your feedback is incredibly valuable and helps us continue building a getter service for both current and future customers.