DVDInboxReviews of dvdinbox.com

Great customer service. Any issues I've had, and there have been very few, were immediately addressed by a manager. In a perfect world they will continue adding to their inventory, adding more films and rolling out their new TV show offerings, but overall I am especially pleased by this service. Is it as big as Netflix DVD service? No, not yet. But it has every chance to be and I believe they eventually will. Great people. Great service. No problems. I receive 16 discs a month, every month. <3

I have rented from dvd inbox for 3 months. Love it. Glad. DVDs by mail is still around I love in nj. I get them to me in 3 days They get them back in 3 days

I have been subscribed with DVD Inbox for almost 10 months now and love it. They have an extremely extensive library (I have YET to want to see ANY movie and not found it on their list). They also have tons of 4K UHD movies, but have blu-ray/dvd for everything. However, what has really topped my experience with them is their customer service. I have learned through this service just how poor our USPS mail service is, but any issue they take care of-- right away. I have never waited more than 12 hours to hear back from their customer service when contacting them, and even when I have specifically said, I don't need you to do anything, I am just letting you know, they have sent extra movies to make it right. And the fact that they have the 5 day guaruntee where if you dont receive your movie in 5 postal days, you can report it to them and they will dispatch the next movie in your queue is an amazing service. Also, the fact that they don't wait to actually receive the movie you send them back and just wait until it is scanned on its way back to send the next movie is amazing. I live in California, and on average it take 3 postal days for me to receive the movie from the day they send it, sometimes 4, but I have had times where its taken 7-10 days, but everytime it takes longer, I report the delay and they send the next movies to make up for it. **NOTE PLEASE READ*** If you have major delays getting your movie, it is NOT because of DVD Inbox not sending them, I repeat it is NOT because of them, but due to the post office. But fear not, report the delay to them and they will make up for it by sending the next movie(s). My first month of service, it took 3 weeks to get my first disc and I thought they were being dishonest, but when I contacted them at the end of the month saying, look I am really trying to give your service a chance, but I received 1 movie this month, and before I could ask for a free month of service the next month, they immediately apologized and refunded me for the PRIOR month, meaning I had a CHOICE to just cancel my service or give them another chance, and the fact that they did that, I said I will give you guys another month to try it out and ever since I have been incredibly happy with the service. The fact that they refunded the prior month and not just offered a discount on a future month was really amazing, as no business does that, and I was incredibly impressed and gave them another chance and was glad I did. Long story short, if you miss the original netflix (for people who don't know what I am talking about, Netflix was originally a DVD mail-ONLY service, streaming came much later), this is a great alternative that I highly recommend and all I can say is give them a chance, don't be afraid to contact customer service if you have ANY issue or delay and you wont regret it!!!

I absolutely love DVDinbox. It completely replaced Netflix DVD! New movies, old classics and rare titles! Fast free shipping! I absolutely love physical media and so thankful for this service

I cannot say enough great things about DVD In box ! This is a wonderful company and they have a great selection and great customer service and are always very willing to help in anyway they can! Please check out their service as you truly will enjoy it and never ever be disappointed! :)

DVDInbox is a great replacement for Netflix by mail. They have almost as good a collection, including the more obscure titles you won't find on streaming programs. The customer service is very impressive. They will work with you to resolve issues regarding slow USPS delivery, and have a fast response time to emailed questions.

great to be able to watch dvd movies again dont always have reliable internet and even steaming is so laced with advertisements when we can get it to work hopefully they can get more television series in their selection they respond to mailing issues right away

I've been a member only for a few weeks and I'm already sold! This is the best service there is now that Netflix DVD is gone. I tried Gamefly for 6 months, and wasn't too happy with their site and shipping process. Although DVDInbox is also slow with shipping out to the west coast (hoping one day they'll have a distribution center on the west coast!), they're kind enough to send multiple discs so you have a good backload of movies! I currently have 5 movies at home, although I am signed up for 2 at a time. Yes, they're more expensive than other services, but I don't mind. If you love movies, and were a Netflix DVD customer, DVDInbox is the way to go!