DutyfreedepotReviews of dutyfreedepot.com

All their cigarettes are fake. Moreover, they are extremely toxic. How can I prove? Well, they always stamp the same warnings on each pack and on each cartoon: "Smoking kills" and "Smoking can damage the sperm and decreases fertility". It means that they have only one device to print all their "genuine" labels. The taste of cigarettes is awful. It never feels like original and overdosing with extreme tar and toxic chemical fragrancies. I do hope I will be able to claim their illegal acitivity very soon. In case someone else would like to join this claim, please do not hesitate to e-mail me.

Charged my card three times, never received product & when I called to figure it out they banned my account. They will take your money and give you nothing. Be careful!!! They must be paying for fake good reviews, DO NOT USE!!! *Edit* These people have the gall to "accidentally" solicit call you relentlessly only to have them say "oh well you never paid, we know the product didn't arrive but you must pay fee before we can send replacement"

I ordered a box of Lucky Strike reds, two small bags of Clan rolling tobacco, and a small box (5 small bags) of Mac Baren Vanilla Cream pipe tobacco on February 13, 2014 online. I was order number 533186. It processed and I got a call on the 17th from them. It is now March the 3rd and I just received my order all in one large box. I had read some negative reviews about the company while I was waiting for my order to arrive and was honestly very nervous, but it seems like all of the people that had problems getting their order are in Europe? I am a California resident by the way. On the side of the package, it says: RETURN- C.I.E. LTD. P.O. BOX 5048. Rishon Letzion 75150, ISRAEL Maybe this will be useful to those having issues?

I had a bad experience last year with a Ukranian company but decided to try online purchase one last time. I have had no problems and received a very courteous and professional phone call from their office when there was a problem using a Spanish credit card. I've just placed a repeat order...... No I don't work for the company!

Ordered 2 cartons of More cigarettes as they don't sell them in Australia anymore, on the 9th October 2013, and my Visa was charged $104 straight away. Phoned Australia Post 2 days ago as they don't allow tracking online of Registered International parcels, and was told the tracking number didn't even exist, but called again today, 13th November, only to be told that there is no record of it arriving in Australia, and that it hasn't left Israel yet where it is apparently coming from. I also phoned customs and it hasn't been siezed by them, which I would have heard from Australia Post first anyway, besides the fact it hasn't arrived in Australia, and found out that customs duty will cost more than I paid for the cigarettes, making it more expensive than buying them from my local store and receiving them straight away. Although I have had prompt responses to my emails, and they have always been polite, they keep telling me that my order has been sent, with conflicting dates of 15th and 21st October. I'm on a disability pension due to a knee injury so I can ill afford to lose this money. It has left a very bad taste in my mouth, and is causing me quite some distress, as I was very wary about ordering online from overseas. If all went well I was going to place orders on a regular basis, so needless to say, I won't be ordering from them again. I can't say I can fault their customer service, just yet anyway, but I don't believe I will receive the order, nor do I believe I will be refunded unless they get the order returned to them, where-ever the Hell it is. What I find difficult to comprehend, is why some customers have had a really good experience, while others have had nothing but problems. As far as I can see, they either are not legitimate (with fake reviews from their employees), or they really need to step up on the way they conduct their business.

Have had 2 orders. First was fine received whiskey with 10 days. Second order had two bottles. One came other didn't. Emailed them two days alter they sent another bottle. Second one took about 35 days

I rarely write any product / website reviews and was nervous when I placed an order on dutyfreedepot.com due to all of the negative feedback! I placed an order approx. 2 weeks ago for delivery to Canada and received my order today. The item was very quickly delivered to Canada, I didn't have to pay any duties and the product was as described. A lot of people are saying that all of the positive reviews are from employees of dutyfreedepot.com but I can assure you that this review is based on actual customer experience. I have NO IDEA why others have had such issues, I will be placing another order tomorrow. If anyone doubts the validity of this review please feel free to contact me.

If there is no star, we would rather give no star to this company. Please be careful they would charge your credit card without sending anything over! Since it is happened and in order to protect our right and money, all people would contact the credit card company to dispute, then their customer support start to giving us threaten and keep asking for full amount. If anyone who has never received anything for the goods that he or she plans to purchase, it's consumer's right to dispute the payment without any legal issue! Any company can't threaten any consumer for any reason but this company is doing such thing and do not treat consumers as human beings. We strongly suggest you to stay away from this company, and don't waste your time and money on this terrible seller.