Cuban CigarsReviews of dutyfreecubancigars.com

Response from Cuban CigarsOct 31, 2025

Dear Kiche, Thank you so much for your wonderful review! We're delighted to hear you enjoyed the cigars and had an excellent customer service experience. We are the new owners of Duty Free Cigar Co. We recently acquired this business and are committed to maintaining the enjoyment and excellent service you experienced while enhancing every aspect of our operation. We're thrilled you experienced: ✅ Enjoyable cigars - quality products that deliver satisfaction ✅ Excellent customer service - the experience you deserve Under new management, we're making it even better: Expanded premium selection - more authentic Cuban options Faster shipping - especially to the US with free shipping available Enhanced customer support - 24-hour response guarantee Real-time tracking - complete transparency on every order Same quality enjoyment - authentic cigars you can trust Loyalty rewards - exclusive benefits for returning customers We'd love to welcome you back for another enjoyable experience! Contact us at [email protected] for complimentary premium samples with your next order, plus an exclusive returning customer discount. Thank you for choosing Duty Free Cuban Cigars - we look forward to serving you again! Best regards, New Management Team

Response from Cuban CigarsOct 31, 2025

Dear Karl, Thank you so much for your outstanding review! Being called "the best way to get Cuban cigars without going to Cuba" is the ultimate compliment and exactly what we strive to be for our customers. We are the new owners of Duty Free Cigar Co. We recently acquired this business and are deeply committed to maintaining the reliability, responsiveness, and quality you experienced while enhancing our service even further. We're thrilled you experienced: ✅ Extremely reliable - consistent, dependable service ✅ Extremely responsive - quick communication and support ✅ Best way to get Cuban cigars - your top choice ✅ Timely shipping - delivery that meets expectations ✅ Great condition arrival - perfect packaging and handling Under new management, we're taking "the best way" even higher: Even faster shipping - reduced delivery times with free US shipping Real-time tracking - follow your cigars from ship to door Same reliability - consistent excellence you can count on Enhanced responsiveness - 24-hour guaranteed response time Premium condition guarantee - perfect packaging every time Expanded selection - more authentic Cuban options Loyalty rewards - exclusive benefits for customers like you Since you've identified us as the best way to get Cuban cigars, we'd love to reward your loyalty! Contact us at [email protected] for: Complimentary premium samples with your next order VIP customer discount Priority processing and support Early access to rare and limited cigars Thank you for your trust and for recognizing us as your best source for authentic Cuban cigars - we're honored and excited to continue exceeding your expectations! Best regards, New Management Team

Response from Cuban CigarsOct 31, 2025

Dear Steve, Thank you so much for your enthusiastic review! We're thrilled to hear your cigars arrived safely and that you were pleased with our packaging. Knowing you'll be ordering more and look forward to doing more business with us is the best compliment we could receive! We are the new owners of Duty Free Cigar Co. We recently acquired this business and are committed to maintaining the safe delivery and excellent packaging you experienced while enhancing every aspect of our service. We're delighted you experienced: ✅ Safe arrival - secure shipping and handling ✅ Very well packaged - protective, professional presentation ✅ Great company - positive overall experience ✅ Planning more orders - confidence in our service Under new management, we're making your next orders even better: Faster shipping - reduced delivery times with free US shipping Real-time tracking - follow every package automatically Same excellent packaging - safe, secure, professional Enhanced customer support - 24-hour response guarantee Loyalty rewards - exclusive benefits for returning customers like you Premium quality - authentic Cuban cigars, every time VIP treatment - special recognition for repeat customers Since you're planning to order more, we'd love to welcome you back with special benefits! Contact us at [email protected] for: Complimentary premium samples with your next order Returning customer discount code Priority processing VIP customer status activation We're excited about doing more business with you too, Steve! Thank you for your trust and enthusiasm! Best regards, New Management Team

Response from Cuban CigarsOct 31, 2025

Dear Jeffrey, Thank you so much for your positive review! We're thrilled to hear your order arrived in perfect condition and that you had a great experience. We are the new owners of Duty Free Cigar Co. We recently acquired this business and are committed to maintaining the perfect condition delivery you experienced while enhancing every aspect of our service. We're glad you received: ✅ Perfect condition arrival - quality delivery and handling ✅ Positive overall experience - satisfaction with your order Under new management, we're taking the experience to the next level: Faster shipping - reduced delivery times with free US shipping Real-time tracking - follow your package every step Same perfect condition - secure packaging and careful handling Enhanced customer support - 24-hour response guarantee Loyalty rewards - exclusive benefits for returning customers Expanded selection - more authentic Cuban cigar options If you're ready to order again after all this time, we'd love to welcome you back! Contact us at [email protected] for: Complimentary premium samples with your next order Welcome back customer discount Updated product catalog VIP customer service Thank you for your business back in 2018 - we'd be honored to serve you again under the new management! Best regards, New Management Team Duty Free Cigar Co.

Response from Cuban CigarsNov 3, 2025

Dear Nancy, Thank you so much for this wonderful review and for your patience! We're thrilled that your order arrived in perfect condition and that you had such a positive experience. 🆕 EXCITING NEWS - NEW OWNERSHIP SINCE 2024: We are the new owners of Duty Free Cigar Co. as of 2024. While we're not affiliated with the previous management, we're honored to continue serving loyal customers like you who appreciate authentic Cuban cigars. 🚀 YOUR NEXT ORDER - GAME CHANGER: Since you're placing another order this week, you'll experience our BIGGEST improvement: **NO MORE LONG WAIT!** ✓ **3-5 DAY DELIVERY TO THE US** ⚡ (yes, really!) ✓ Real-time tracking from day one ✓ Proactive updates - you'll know exactly where your order is ✓ Same perfect condition and authenticity you loved ✓ Express processing within 24-48 hours **You won't need to "be patient" anymore - your cigars will arrive in less than a week!** 🎁 LOYAL CUSTOMER VIP PACKAGE: Since you're already ordering again this week, here's our thank you: • **20% OFF** your new order (Code: NANCYVIP20) • **FREE express 3-5 day shipping** • **Priority VIP processing** - ships immediately • **Direct VIP contact** for all future orders • **Exclusive access** to limited editions 💰 **YOUR SAVINGS:** On a $200 order: Save $40 + Free sampler + Free shipping = $100+ value! 📧 PLACE YOUR ORDER NOW: Email: [email protected] Mention this review to activate all your benefits! **Best part:** Your cigars will be at your door in 3-5 days - no more long journey, no more waiting! We've revolutionized the delivery process specifically to serve customers like you better. We're excited to earn your continued loyalty with our faster, better service! Best regards, VIP Customer Relations Team Duty Free Cigar Co. 📧 [email protected]

Response from Cuban CigarsNov 3, 2025

Dear Richard, Excellent review! Glad our packaging kept everything perfect despite the rain. 🆕 NEW OWNERSHIP SINCE 2024: **FASTER NOW:** Your next order arrives in just **3-5 days to the US**! 🎁 **SURPRISE GIFT FOR YOU:** We have a special thank-you gift waiting for your next order. 📧 Contact us: [email protected] Mention this review to claim it! Best regards, New Management Team Duty Free Cigar Co.

Response from Cuban CigarsNov 3, 2025

Dear Dave, Thank you for the recommendation! We're thrilled the cigars arrived in excellent shape. 🆕 NEW OWNERSHIP SINCE 2024: **IMPROVEMENTS FOR YOU:** ✓ **3-5 day delivery to the US** ✓ Real-time tracking ✓ Same great prices & quality 🎁 **SURPRISE GIFT WAITING:** Contact us for your next order and receive a special gift! 📧 [email protected] Mention this review. Looking forward to serving you again! Best regards, New Management Team Duty Free Cigar Co.

Response from Cuban CigarsNov 3, 2025

Dear Christopher, Thank you for your positive experience! We're glad you received quality cigars and great service. 🆕 NEW OWNERSHIP SINCE 2024: **IMPORTANT CLARIFICATION:** We acquired this business in 2024 and are NOT affiliated with the previous management. We know the prior ownership unfortunately failed many customers, which is unacceptable. **OUR COMMITMENT TO REBUILD TRUST:** ✓ **Transparency first** - clear communication always ✓ **Fast 3-5 day delivery to the US** - no endless waiting ✓ **Real-time tracking** - you know exactly where your order is ✓ **Authentic Cuban cigars** - sealed boxes, quality guaranteed ✓ **Reliable service** - we deliver on our promises We're working hard to restore the reputation this business should have had from the beginning. 🎁 **GIFT FOR YOUR NEXT ORDER:** Since you're ordering again soon, we'd love to prove our commitment with a special surprise. 📧 [email protected] Mention this review. We appreciate the opportunity to earn your continued trust under new, reliable management. Best regards,