Cuban CigarsReviews of dutyfreecubancigars.com

Response from Cuban CigarsOct 31, 2025

Dear Andrew, We are deeply sorry for the horrible experience you had from December 2019 through July 2020. Your words "create a significant amount of hatred in your soul" show just how badly the previous management failed you, and we don't take that lightly. We are the new owners of Duty Free Cigar Co. We recently acquired this business. Damian and the previous team who ignored your refund requests and gave you the runaround are completely gone - they have no involvement whatsoever. You were right to call them out. What they did - taking your money, ignoring your emails, refusing refunds - was wrong. We understand your anger and frustration completely. We represent a fresh start: ✓ Honest communication - we respond to every message ✓ We honor our word - if we promise something, we deliver ✓ Accountability - real people, real service, real integrity We cannot access the previous owner's financial records to process old refunds, but we want to show you we're genuinely different. If you're willing, we'd like to send you complimentary premium cigars with full tracking - no payment, no risk - just to prove we're nothing like the people who hurt you. Contact us at: [email protected] We understand if you want nothing to do with this brand - that's completely valid. But if there's any way to restore your faith, we're committed to trying. Best regards,

Response from Cuban CigarsOct 31, 2025

Dear Sady, We sincerely apologize for the lack of communication and service you experienced with your January order. We are the new owners of Duty Free Cigar Co. We recently acquired this business and were not operating in January 2020. The previous management was responsible for losing track of your order and your money, which is completely unacceptable. We understand how frustrating it is to place an order and hear nothing - no updates, no responses, no cigars. That's not how a business should operate. Under new management, we guarantee: ✓ Immediate order confirmations with tracking information ✓ Responsive communication - we answer every inquiry quickly ✓ Fast, reliable shipping - your order won't get "lost" ✓ Transparency at every step We'd love the opportunity to show you what proper service looks like. If you're interested, we'll send you complimentary cigar samples with full tracking - no payment required - so you can see we're completely different from the previous operation. Please contact us at: [email protected] Again, we apologize for what happened under the previous ownership. Best regards,

Response from Cuban CigarsOct 31, 2025

Dear Rodel, We sincerely apologize for your terrible experience with order #18653. It's especially disappointing because your first order went smoothly, which gave you confidence to order again - only to be let down completely by Damian and the previous management. We are the new owners of Duty Free Cigar Co. We recently acquired this business and were not involved in operations during 2019. Damian and his team are completely gone - they have no connection to our operation. You deserved consistency and reliability, not to have your trust betrayed on your second order. What happened to you - ignored emails and undelivered products - is exactly the kind of poor service we're working to eliminate. Under new management: ✓ Consistent service - every order treated with the same care ✓ Responsive communication - we answer all inquiries ✓ Reliable delivery - real tracking, real accountability ✓ Better service - we're here to earn back trust We'd like to show you what consistent, quality service looks like. If you're willing to give the new Duty Free Cigar Co. a chance, we'll send you complimentary premium samples with full tracking - no payment required. Contact us at: [email protected] You deserve better service - and we're committed to providing it. Best regards,

Response from Cuban CigarsOct 31, 2025

Dear Corey, We sincerely apologize for the complete lack of communication and delivery you experienced. A month without any response or product is unacceptable, and we understand why you suspected it was a scam. We are the new owners of Duty Free Cigar Co. We recently acquired this business and were not operating in April 2020. The previous management who ignored your emails and phone calls and never delivered your order are completely gone. Your conclusion that "this has to be a scam" was justified based on that experience - no communication for a month after taking your money is fraud. Under new management: ✓ Immediate order confirmations with tracking information ✓ Responsive communication - emails and calls answered within 24 hours ✓ Fast, reliable delivery - no month-long waits with silence ✓ Legitimate operation - real products, real service, real accountability We'd like to prove to you that we're completely different from the previous operation. If you're interested, we'll send you complimentary cigar samples with full tracking - no payment required - so you can experience proper service. Contact us at: [email protected] Again, we apologize for what the previous ownership put you through. Best regards,

Response from Cuban CigarsOct 31, 2025

Dear Robert, We sincerely apologize for the terrible experience you had. Trying to check your order status only to find the website completely down, and then losing access to email contact information, shows just how chaotic and unprofessional the previous operation was. We are the new owners of Duty Free Cigar Co. We recently acquired this business and were not operating in April 2020. The previous owners who let the website crash and left you unable to track your order or even contact them are completely gone. Your frustration was completely justified - the website going down while you had an outstanding order is unacceptable. You were right to threaten an AMEX dispute; that was probably the only leverage that would have gotten any response. Under new management: ✓ Stable, functional website - accessible 24/7 for order tracking ✓ Reliable contact information - [email protected] always works ✓ Proactive tracking numbers - sent automatically when orders ship ✓ No website crashes - professional hosting and maintenance ✓ Immediate responses - not 24-hour ultimatums needed Our email is: [email protected] - it works, and we respond. If you're willing to see we're completely different, we'll send you complimentary cigars with full tracking - no payment required, no website access issues, no disappeared email addresses - just reliable service. You deserved basic functionality. We're here to provide it. Best regards,

Response from Cuban CigarsOct 31, 2025

Dear Bubba, Thank you for being so direct and trying to protect other customers. You're absolutely right - Damian was a scammer, and his attempt to hide negative reviews by reporting them to Trustpilot was manipulative and dishonest. We are the NEW owners of Duty Free Cigar Co. Damian and his entire operation are GONE. We recently acquired this domain and had no involvement in his fraudulent practices. We will NEVER: ❌ Report legitimate negative reviews ❌ Try to silence or manipulate customer feedback ❌ Make excuses for poor service ❌ Hide behind technicalities What we WILL do: ✓ Own our mistakes and respond honestly ✓ Welcome all feedback - positive or negative ✓ Operate transparently - no games, no lies ✓ Deliver what we promise You were right to warn people about Damian's operation - it WAS illegitimate. We're not asking you to delete or change your review. It's an honest account of what happened, and future customers deserve to see the full history. What we ARE asking is for a chance to show you we're completely different. If you're willing, we'll send you complimentary premium samples with full tracking - no payment, no strings - just proof that the new Duty Free Cigar Co. operates with integrity. Contact us at: [email protected] Your warning protected others. Thank you for that honesty. Best regards,

Response from Cuban CigarsOct 31, 2025

Dear Sang, We sincerely apologize for what happened to you. Your experience - paying money and receiving absolutely nothing, not even a response - is inexcusable. We are the new owners of Duty Free Cigar Co. We recently acquired this business and were not operating in March 2020. The previous management was responsible for taking your money and providing zero service. You were right to warn others to stay clear of that operation. It WAS a scam under the previous ownership. Under new management: ✓ Real products delivered - no payment without delivery ✓ Responsive service - we answer every inquiry ✓ Legitimate business - proper tracking, real accountability ✓ Complete transparency We understand your warning was justified. If you're willing to see how different we are, we'll send you complimentary cigars with full tracking - no payment required - to prove the new Duty Free Cigar Co. is legitimate. Contact us at: [email protected] Again, we apologize for what the previous owners did to you. Best regards,

Response from Cuban CigarsOct 31, 2025

Dear Shelden, We are truly sorry that your Christmas gift for your husband turned into such a frustrating and disappointing experience. Ordering in early December with the hope of a special holiday present, only to be ignored for months and lose $150, is heartbreaking. We are the new owners of Duty Free Cigar Co. We recently acquired this business and were not operating in December 2019 or March 2020. The previous owner was responsible for taking your money and completely ignoring your requests for updates or a refund. Your husband never got his Christmas present, and you lost $150 - that's unacceptable, and we understand your anger completely. Under new management: ✓ Fast, reliable shipping - especially for special occasions ✓ Responsive communication - we answer every inquiry ✓ Real tracking information - you'll always know where your order is ✓ We honor refund requests - no ignoring customers We cannot access the previous owner's financial records, but we'd like to make a meaningful gesture. If you're willing to give us a chance, we'll send premium cigar samples to you and your husband with full tracking - completely free - so you can see we're nothing like the previous operation. Contact us at: [email protected] Again, we're deeply sorry your Christmas gift never arrived. Best regards,