Maria N.
not efficient for me
I signed up because I needed some advice and I needed it quickly and I couldn't get into the vet in time. turned out the first appointment was weeks away and I was worrying about something that needed attention kind of now. I commented that in a message in the vet responded I tried my own remedy to the dog's ales and my own remedy worked. so then she asked me to keep my appointment that was 2 weeks out and I did. then I couldn't find the link. I spent an hour wasted an hour trying to connect. the vet sent me a link but it was after the appointment was over. so I asked for a cancel and a refund and all they did was turn off my auto renew. the next available appointment? 3 weeks out. I can find my own vet in my new town by then. what a waste of money and a joke
Response from Dutch VetJun 2, 2026
We're so sorry for the frustration and for the experience you've had. This isn't what we want for any pet parent, and we'd really like to make it right. We've escalated this to our customer service team so they can assist with canceling your membership and processing a refund. Someone will be reaching out to follow up with you directly.