Dutch VetReviews of dutch.com

The veterinarian, Dr. Gonzales, was AMAZING! HOWEVER, after easily receiving the notes, treatments and prescriptions... I decided to add the EMERGENCY Insurance but before checking put I decided I wasn't going to get the insurance at this time. When trying to remove it from the cart, unlike the prescriptions, the insurance did not have a "REMOVE" button. No biggie, call customer support. Time and time again, I was put on hold and the call was disconnected. I've also written customer support to no avail. So now, I'm leaving a review. I hope this is just a glitch and I can re-review it and upgrade it to 5 stars! My furbaby NEEDS his MEDS! PLEASE REMOVE THE EMERGENCY INSURANCE FROM MY CART. Thank you in advance. Thank you!

Being able to get a vet visit, diagnosis and treatment plan is fast and easy. Getting the meds is a completely different story. The cost and price match is true to what they advertise, but the time to get them (and that’s if your order isn’t cancelled for no apparent reason) takes too long. Pay the fees and have it transferred local or to Chewy etc.

I have meant to submit an update, as customer service reached out to me after leaving the 1 star review which I do appreciate. They acknowledged that the person was in fact “incorrect” stating that vets in my state were no longer able to prescribe via telehealth and said they simply no longer had a vet in my state. They were able to retrieve my pet’s refills and call them in to Costco so my dog was no left just hanging as customer service originally left him. They also prorated and and credited back my membership for the remaining months left on my membership. Will I go back to Dutch? Probably yes, IF they hire a vet in my state and properly communicate with me. The service is useless without a vet. I’m changing my review to 3 stars, because you did make it right and it was good while I had it, however you were very deceptive and your representatives blatantly lied to me on the phone when in fact I knew the laws in my own state. It was great until their only vet in my state must of quit. Then suddenly my pets refills vanished and I got the run around and a ton of excuses. They told me I needed to make another appointment to get the meds refilled and when I tried, it said I could no longer get them in my state which the customer rep said was due to new laws. According to my local vet, they hadn’t heard of any such law with telemed. Dutch tried pushing over the counter meds which isn’t what I was paying a subscription for. I think it’s a con site trying to get local vets to just push meds to make their money and the only vet they had working for them in my state figured them out. Read the other reviews about how sick pets got on medications that weren’t properly prescribed. I’m guessing I was lucky I only used them for allergy and anxiety meds for my dogs since I have a local vet for more serious things. But beware you’re talking to vet techs at these late hour appointments and pay close attention as this subscription isn’t going to be there for you like you think it will. If it seems too good to be true, it usually is.

Everything was great BUT it takes about 8-9 days to get your prescriptions which is a little ridiculous! Just be aware that if you need something quick... it's not gonna happen. Also, you have 10 minutes with the vet. Mine lasted 5 and we talked mostly about the holiday. Probably saved money in the end (maybe... idk. Maybe not) but I feel the shipping should definitely be quicker!

Great vet. Very thorough visit. Good concept and company from my clinical experience with them. As a retiree I realize am unable to afford the level of coverage the dogs deserve AND unable to afford the level I have. Need the money for their food and vet bills. (So much is not covered at level of ins I have.) Have contacted company 3 x and monthly fee continues to appear on my e statement every month. Have contacted again. 🤞 MJF MS RN

I bought an annual membership in October. Everytime I try to log in to order my dog’s meds, it states I need to open an account and shows me pricing. I have tried emailing them, using the number given to text for questions. Today, I have been on hold to “chat” for almost 5 hours. My dog needs the meds!! Anyone else with this issue? Any tricks to speak with a human?

I like that the cost is very inexpensive to have coverage for multiple animals for a year. I did not like how the vet could not see that I had already ordered a chosen flea med and wanted them to approve it and the pharmacy to ship it out. Instead the vet prescribed something different. The pharmacy canceled my order. Then I wrote the vet again to ask why I couldn't have the flea meds I ordered and they said I could and they would approve it now. The CSR wrote yesterday to tell me the order shipped and gave me a tracking number. When I put the tracking number into UPS it doesn't register. It has not shipped. I feel like some improvements are needed in the process. If I can't order until I have the meeting, let's not let me order before the call. Then it wasn't recognized that I had 2 calls for both my dogs. I kept getting emails telling me I needed to have a call to get the meds. Very frustrating. I'm out over $300 now for the annual amount and the meds. And the order receipts do not make sense at all.

Shipping made me give 3 out of 5 stars, because I signed up late night to speak with a vet. Appointment was same day about 2 hours after I signed up. VET was 1 minute late. Not a big deal. I messaged to let them know I was on the call so they wouldn't say I was not there. Call was about 5 to 7 minutes. VET was ok. Not very warm. Just straight forward. My dog has recurring ear infections. VET prescribed meds. Dutch site gives option for rush delivery $35... I paid because it gave me a date that the med would come if I did pay. That was untrue. Emailed customer service and was told there is a 2day processing regardless. I should not have paid for rush shipping then. I asked for a refund for shipping since there was no Rush happening. Suddenly I have a shipping tracking stating it will be here Monday January 15th and another saying January 16th. I did this to get meds quicker for an infection, because as my dog gets older he does not like going into the vet. I may have been better off at our regular walk up in Petco, because we would have had meds same day. I'm sorry I did this to my dog who seems to be in pain.. not so much the money. The prescription was discounted, the plan had a discount for annual and I only paid $58 bucks for shipping and Meds... but paid because it said an actual date I would receive the meds. I signed up 1/10/24. It said rush shipping I would get meds by 1/13/24. I had no shipping status until I reached out yesterday and still won't have them til Monday or Tuesday. The standard shipping said I would have had them on Thursday 1/18/24, which is too long for a dog with an ear infection. I would use again if they fix this delivery. Maybe send the prescription where I can go pick it up sooner. Even Chewy's shipping is better. I should have read these reviews first, but, live and learn. If you need quick meds do not use them. Take your friend to the Vet in person. I'd have paid the extra money for him to feel better. 1/29/24 Wanted to update my review... my dog refused drips in the ear. Signed up for another visit. Quick and on time as the first. The Vet was great. Informative even asked me about my congestion 😆... she prescribed a new Med... this time I used regular shipping... received Meds 2 days later. This was a much better option than rush shipping. I was pleased with this experience compared to the first.