Dutch VetReviews of dutch.com

I signed up for the $92 annual service and attempted to initiate a visit. Twice now I've received a message that there is no vet available at this time. I strongly suspect that this service might be utilizing local vets in the area for this service. That means that the service will be just as bad as any other attempt at services. In our area, we have a major shortage of vets and getting an appointment for any reason within a month is next to impossible. It forces everything into emergency services at a VERY large fee. Since I attempted my visit requests during business hours, I believe that is why I got the message that no one is available. I couldn't even schedule a visit for later in the day when someone is available. I can't say that my experience has been nice at all. So I canceled the service renewal almost as fast as I got the message that no one is available. Just $92 down the drain. UPDATE: The message you see for me to contact them is just for show. I gave them my phone number, but no one ever called. Further reinforces just how much of a rip off this company is. Even the email I got about scheduling an initial visit was filled with dead links to no where. They look like link buttons, but they don't activate anything. They don't care that I lost $92 for a whole lot of nothing.

Got an appointment within hours. Vet was kind, friendly and professional. Prescribed meds and sent to their 'pharmacy'. There the order sat for 3 days and after the second day I emailed and said since the order had not even been processed yet, let alone sent out, please cancel the prescription order because I can see my own vet now and get meds same day! They ignored my email until the next day after which they said, sorry, we can't the order has been sent! The email saying the order was sent came at the same time as the customer service email. So they just waited and sat on the email until they had sent it out so there was nothing that could be done. They could have stopped it, they chose not to. Not useful service if they can't get your pet the meds they need! Do not recommend, sadly.

It honestly hasn’t been a good experience. After much back and forth for my dog’s allergy meds they still require me to see an in person vet which negates the purpose of having on online vet. They originally said I could pick up my prescription at my local pharmacy but wouldn’t send the prescription to the pharmacy. Everything seemed to be about buying products from them rather than being about what was best for my pet. A complete waste of my time and it’s my dog that suffered.

We needed advise, paid 35$ for the visit, set up zoom meeting for ten. No one showed, however they pushed the meeting to ten thirty, it's now 11:10 and no one has showed. My cat's dying and I spent my last 35$ to look at an empty zoom room and listen to my cat suffering. I have recorded the entire interaction. I have clicked every customer support and only got bots and no answers to calls or emails so far. I believe they must be bankrupt and vacated because several months ago they were very helpful. They were present

Soon I finish my dog medication I going to cancel my membership n never return back.dutch is the worst to ship out a order..by time they ship out the medication my dog be dead.. never again

The vet visit was set up quickly after I made an account. The vet, Dr. Skelton, was friendly and professional and knowledgeable and gave me great advice for my pet. He went over the treatment plan and sent a message the next day but the treatment plan differed from what we discussed. I waited two more days for a treatment plan or prescriptions to show up somewhere but nothing happened. The prescriptions aren't even available through Dutch, and no one ever told me that until I asked and was told they were sent to a separate unrelated pharmacy company. I waited another day to hear from Dutch customer service who told me to call that company to inquire about the prescriptions. I am now days out from the appointment- originally booked due to what I thought was the ability to get my pet treated quickly and easily- and I still have ZERO information over at the other pharmacy company despite calling them (they have no idea who Dutch is, who I am, what my rx are because the vet/Dutch has not contacted them at all yet apparently). Dutch seriously lacks transparency. I have no idea what is going on right now and all of this could have been easily avoided if Dutch or the vet could have simply explained the process or it was at all included in the FAQ's that they outsource to another pharmacy that you have to sign up for! I am really frustrated at this point and hope by early next week someone can tell me what is going on with the medications my pet needs or else I will dispute the charge with my bank as clearly fraudulent.

Very slow. Beware After signing up, the next available appointment was 48 hours later and 9:00PM. Telemedicine is supposed to be fast. My pet was prescribed medicine for “their pharmacy.” If filled, it would take several days. The option to send to your local pharmacy COSTS $10 and it can take up to 72 hours for them to transfer. Your per ultimately suffers which defeats the intent of the engagement

**Update** we received our order today, it was missing a prescription!!! So we did finally get part of it. Man, how can a virtual company be so systemically bad at communication? Thats... kind of your whole thing? **original**The vet we consulted with was fantastic. After that it's been a pretty bad experience. They prescribed meds that would take several days to get, and apparently transferring the prescription to a local pharmacy also takes 2-3 days??? We decided to order with expedited shipping and received an email confirmation that it would ship the next day. That's the last I heard from them. I reached out about shipping status the next day, they said they'd check and let me know and then never replied again. I've called, emailed, even messaged the founder on LinkedIn. The website says to email customer care to get prescriptions transferred, when I did that they told me to message the consulting vet. Seems silly, but I did that, and she said that she doesn't do it and that it needs to go through customer care. Then I asked customer care again and they referred us to the vet again! So I placed an order for expedited shipping and now I can't get that either?!?!? What's the deal? It was $250 for the service and $160 for the prescriptions... how can I not get any help?