Dutch VetReviews of dutch.com

Response from Dutch VetMay 19, 2025

Thank you for your feedback! We're so glad to hear you had a great experience with the vet. We are sorry to hear you had issues with price matching. We strive to make this as seamless as possible. We would love to look further into this. We’ve requested some additional information so we can look further into this for you. We appreciate your patience and are committed to resolving it as quickly as possible.

Response from Dutch VetMay 12, 2025

Thank you for taking the time to share your experience, and we’re truly sorry to hear about the loss of your cat. Please accept our sincere condolences—we understand how difficult losing a beloved pet can be, and we regret that you didn’t feel the compassion and support you deserved during that time. Regarding your concerns, we’d like to address a few key points: We apologize if the account deactivation felt impersonal. Our intention was never to dismiss your loss, but rather to ensure the system was updated appropriately. We agree that this moment called for more sensitivity, and we’re actively reinforcing this with both our care and support teams. We’re sorry to hear about the challenges you faced with prescription fulfillment. We always strive to process medications promptly, whether through our own pharmacy or via transfer to a third-party partner. We would like to take a look at this issue and determine where the break down occurred. We have requested more information to look into your account directly. With regard to the urine test kit, we understand your concern. While diagnostic kits are non-returnable due to safety protocols and handling regulations—even if unopened—we hear your frustration and are working to make our return and communication policies clearer. As for the most recent medication order, we’d be happy to look into the shipping status and ensure it’s moving as quickly as possible. We’re grateful for your kind words about our veterinary team and the convenience of virtual care. It’s disappointing to hear that these positive experiences were overshadowed by issues on the pharmacy and service side. Please know that your feedback is being taken seriously and will be used to help improve our processes and communication. If you’d be open to it, we’d love to connect directly and work to make things right. Please don’t hesitate to reach out to our support team at [email protected].

Response from Dutch VetMay 1, 2025

Thank you for sharing your feedback — we’re truly sorry to hear about the delay and completely understand how frustrating this must be, especially when your pet is still waiting on their medication. While we’re glad to know your experience with the vet was positive, the shipping delays should not overshadow the care provided. We’ve requested more information from you so we can look into your specific case and help resolve it as quickly as possible. Our team is also sharing this feedback with our shipping partners, as these kinds of delays are unacceptable and not the standard we strive for. Thank you again for bringing this to our attention — we’re committed to making it right.

Response from Dutch VetMar 11, 2025

We're very sorry to hear that you're having a frustrating experience with your refill request. We apologize for the inconvenience this has caused. We have phone support for Dutch members and our phone number is listed at the bottom of the website when you are logged into your account. You can text or call us! I have also reached out to you directly for your contact information so we can get in touch and make this right for you!

Response from Dutch VetJan 14, 2025

We appreciate you considering our service and understand your concern about the lack of a customer support phone number. We do have a phone number to reach us 804-494-6214. Many customers also find our online support channels, such as email and chat, to be efficient and convenient. We strive to provide prompt and helpful responses through these channels, and we are constantly working to improve our response times. We value your feedback and will take your comments into consideration as we continue to develop our customer support options. Thank you for your understanding.

Response from Dutch VetNov 20, 2024

Hi Christina, Thank you for sharing your feedback. I'd love to discuss this more with you! I have asked for your information through Trustpilot. As soon as you provide that, I can get in contact directly.

Response from Dutch VetOct 2, 2024

We appreciate your kind words about our veterinarians. We are glad to hear that you find them caring and knowledgeable. We understand your frustration with our customer service. We strive to provide excellent service to all our customers. We will take your feedback into consideration as we continue to improve our services.

Response from Dutch VetAug 19, 2024

Hi William, Our standard shipping is 5 - 7 business days, and our next-day shipping is $25! You can also have the prescriptions transferred to a local pharmacy :)