Dutch VetReviews of dutch.com

I have added to my cart a large seresto collar and it came out to when done checking out a small seresto collar was added instead I don’t know how and the worst part is they couldn’t contact pharmacy to tell them I wanted a large collar and or a refund none of those could of been done . I’m disappointed.

I have used Dutch vet online before. I actually have written many positive posts on various FB groups recommending Dutch. Today I had an appt for my cat who is battling a UTI. I agreed to a treatment plan and tried to order the prescribed medications. I paid for priority shipping but the earliest date they could get it to me was up to 3 days later. I emailed the vet and begged him to call the meds to a local pharmacy so I could get her treatment started. All he did was refer to customer care. Customer care did not get back to me until the very end of the day. I placed their order with Dutch online because I needed medication for my cat. I am now stuck waiting 3 days. This whole experience became about ordering their meds, not about the welfare and care of my cat. I found the approach a bit unethical and I have a much different perspective about this company. After writing this, the company did send a referral to a local pharmacy and waived the transfer fee. This enabled me to purchase from a local pharmacy versus Dutch. Their customer care team followed up to see if I picked up the medication from the pharmacy I had given them. I called the pharmacy and they had no record of a prescription being called into them. I informed Dutch and they said they would follow-up again with the pharmacy. At this point in time , it has been 4 days since I initially spoke to the vet and I still do not have the medication. I ended up taking my cat to a local vet in order to understand what was happening with her. I think the process of getting medication for a sick pet needs to be streamlined with Dutch. Four days to wait for medication for a pet with a health problem is just too long. Dutch only allows you to communicate via text messaging or their internal messages on their app which is quite often delayed.

I have had Dutch for about a month because my cat has a UTI that won't seem to go away, you will never see the same vet twice, there is no way to follow up with a vet you have seen, there is no phone number and they do not get back to you at all via the messaging service text or email. I have been stood up by a vet and had a vet take a video call from her morning hike.

First visit vet says, I’ve got a lot of things to do and people to see, let’s see the cat. Okay she’s got a viral infection I’ll prescribe meds and she dipped. 3 minutes start to finish if that king. Then she prescribed medication that’s been marked up more than a thousand percent. Tried to make me buy more than I needed. $154 for basic antibiotics until they released it to single buy which it wouldn’t let me do at first. Then it would’ve taken 12 days to get this important overpriced medication UNLESS I gave them another $15 for rush. I instantly canceled my subscription even though it’ll be a year before it is over. I may even contact my bank to make sure that company doesn’t try some bs with my card. Don’t use this company and don’t believe the good reviews they’re fake

What happen to me..I join dutch $35 monthly..so I order my dog medication and now they took out $132 for the hole years that I didn't requested..now am trying to call or email n no one is responding at all..if they don't respond I going to dispute it from my credit card n they will lose...send my $132 back

It’s a nice idea - vet seemed fine - but they try to up charge you on everything and require you to buy things you don’t need at exorbitant rates by bundling them in ways that you cannot unbundle them. Be careful when you order anything - they will try to trick you into “subscribing” monthly to things you don’t need. Be sure to read carefully uncheck all their prefilled boxes. Overall I’m so irritated by there skeevy business practices I would not use them again.

Asked about 50 questions after I subscribed. Explained the symptoms at least 5 times, asked to talk to a vet, but not connected about 5 times. I am asking for my subscription back and to be reimbursed. They may be good for prescriptions, but certainly not service. Website very confusing.

I placed an order for a prescription cat diet. I was sent the OTC version of the diet and said it didn't qualify for a return since they cannot accept returns for prescription items. I never provided any vet information for them to verify with my veterinarian, so I am assuming that is why they sent the OTC version. Despite taking pictures of what they sent compared to a screenshot of what THEY provided that I ordered they have cut off communication. They acknowledged its an OTC diet but refuse to allow me to return it. I reached out the same day it was received and it is completely unopened. I am contacting my credit card company to dispute the charge and I am contacting the BBB. I have now lost DAYS of getting the food my cat NEEDS because they can't get themselves together. Ridiculous!