Kimberly W.
For telehealth it’s great
For telehealth it’s great, but the only way to get info is to schedule vet calls. Their help line is slow to respond and never seem to have any urgency. That part is slightly aggravating and if you move it’s a hassle and make sure you are not going to run out of any meds before everything is transferred, it can take a week.
Response from Dutch VetJul 30, 2026
Thank you for this feedback. For reaching our team, we offer email, SMS, and phone support, our small but mighty team responds to tickets in the order they come in. On medications, we offer rush shipping (1-2 days), priority shipping (2-3 days), and free standard shipping (4-7 days), along with the option to transfer to a local or online pharmacy, which typically takes 1-3 days, worth keeping in mind when planning around a move or any transition. We appreciate you sharing where the process felt slower than it should have.