Dutch VetReviews of dutch.com

Reason for signing up with Dutch. Our 12 yr old Cocker Spaniel had a serious double eye infection. She also had a double ear infection in both ears. The "Good". Same day vet service. Vet was nice and delivered good service. Prescriptions given for eyes and ears. Also, steroid for lymph nodes that were swollen. The "Bad". By the time you sign up for a subscription $11/month for 1 yr. Then prescriptions were not discounted (seemed to be retail pricing) or same as a standard vet service. And the "biggest, biggest issue". Appointment on Saturday for our pet that needs immediate attention for her infection. Dutch doesn't "expedite" meds. Was told it will take 6 days before they arrive. Unless we want to pay an additional $40 some dollars for faster delivery and it was only going to arrive 2 days sooner. Not the best "Internet based" company. Would definitely research another company next time. Sort of expensive and takes way too long for meds. Good luck!!!

I don’t like this company, they are greedy and do shady charges. $5 processes fee to start. Bs fee. Then another $5 processing fee for pharmacy. Ya, you get the idea. Then ti getting the meds. I was told you could transfer it to you local pharmacy. No. You can’t. They will ship it to a local Costco and it will take the same time if they shipped to your house. Takes almost a week to get the meds. To get them two days earlier they wanted to charge me $40 which was more than the the meds themselves. I’m cancelling my subscription and I’m not a fan of companies that do these kind of practices. If you don’t mind getting bent over using their service, then go for it….

The concept is great. I have a senior dog and a cat from the pound and they always are seeming to need medical advice. My dog was very sick from a diet change. That is when I signed up. It seemed great that I was able to get in with a virtual vet over the weekend so quickly. But then even though there were a Costco right in my area where I could’ve went and picked up the medication, they explicitly wrote the prescription so that I could only order it through Dutch and that it would take over a week for the medication to arrive. when I notified them of my disappointment and needing to have the RX transferred, they made me pay a transfer fee and they made it sound like it wasn’t easy for people to get to a Costco. There is a Costco less than a mile and a half from where I live. That was a complete dealbreaker for me. Then when I asked to go ahead and canceled the subscription, they told me that I was locked into a 90 day trial period. This is why I wrote the trust pilot review is because be careful they do not include in the details that there is this 90 day mandatory period in their fine print. They say that you can cancel it anytime. When I held them to this. They continue to reiterate that I had to maintain my subscription for at least 90 days before canceling, but it literally does not say that in the fine print. I have sent them screenshots of their fine print, yet they still charged me. This is bad business because had they not forced me to keep the 90 day prescription I most likely would’ve turned it on and turned it off at my leisure. Apparently this 90 day mandatory and actually deterred me from ever turning my subscription on again. I got stuck with the subscription when I didn’t have time to utilize it, and still had to pay for it anyways. To make matters more offensive, my fault business was affected by the Palisades fire. And I live in a community in proximity to the Pacific Palisades, where the entire community is still trying to work together to help rebuild. It is very low ethics to do this to people who are already struggling from a massive fire. Looking back, it may have just made more sense to take my dog to the vet while I thought I was saving some money at the time and thought it was more convenient. I literally ended up paying over a extra almost hundred dollars for services or advice that I never received. What a waste of money. It would’ve been better to invest that into my dogs, actual health or something for my cat. As someone who retails skin care online, I also frown against their practice of forcing you to have to go through their store. While, it does make sense that they want you to be able to access exactly what the vet has recommended, especially in the situations like the one I was in where I needed to get my dog her medicine immediately I really could not stand that they put my dog’s comfort and her health behind their priority of profit. I really hope that they update their terms and conditions to be more transparent that there is a 90 day mandatory. Before you can cancel. Because they actually do say you can cancel it anytime. This is false information.

I feel its a waste of money. If you have a pet with pre-subscribed medication and you get it through dutch, maybe it might be worth it. I not only found better precise information through Google, i found my own references since the ones sent by the vet were not for California. If in doubt, its best to go to a physical vet , dont be like me wasting money to be told what you know

Customer service is great. I was refunded for an accidental purchase of 2 annual membership. Here is the issue….vet service is decent BUT I had an appointment on 5/2 because my puppy is sick. I paid for the meds and the 2 options for shipping was either free shipping but meds wont come until 5/12 (which is 10 days of my dog then getting sicker and in pain from the hacking shes experiencing) or pay an additional $20 for expedited shipping so that they came on 5/6. I paid the extra $20 so my dog got meds in her ASAP. As 5/6 approaches, I hear and see nothing about the meds being shipped and it is now 5/8 and still nothing. Customer service just keeps saying they are working on it. My dog has been struggling with being sick and at this point I have requested a refund for everything and will end up just taking her to a in person vet.

My vet was great, very attentive, answered all my questions. The service on the other hand, very clunky. As a paying member, the site recognized me as a non-subscribed user and my ability to utilize any of the services I paid for (chat with vet, book appt, orders meds, etc) was made unavailable as the site did not recognize me as a member. This issue has since been fixed but very poor experience as a first time user of this service.

The problem is their customer service and processing. Case in point, they failed to process my emergency insurance policy and were unable to resolve the matter over the course of 2 weeks via email, because, as noted, it is impossible to get them on the phone and even when they say they will call you they don't. Their vet services are excellent and medications fairly priced.

I'm glad this option exists for my 90lb arthritic senior dog, because I cannot lift her into the car, and pet steps/ramp are too scary for her. The vet was no-nonsense, & 10 minutes later I had a script for pain reliever. *I paid $15 for rush delivery which stated next day delivery. *After I paid* the confirmation email said 1-3 days! As I write this, it is the next day & the promised shipment confirmation email has not arrived. Evidently the script is not arriving today. During purchase there was no option to transfer the script. This is not okay. To charge a fee high enough to cover the retail cost (as opposed to B2B cost) of next day delivery, and sell it specifically as next day delivery is unethical. It is not misleading, it's a flat out lie. An unnecessary trick to get $15. Pharmacy prices are competitive, thankfully, but the flat out lie is a betrayal of trust. The other lie being advertising that one can transfer the script to a local pharmacy when that isn't an option at any point in the transaction. When I asked the vet about transferring the script, he explained how the order process works through the Dutch pharmacy without mentioning the option to transfer, and I experienced the transaction exactly as he described. Don't get me wrong, I'm grateful for the convenience of obtaining the script, but the false statements about prescription delivery is unrthical & a betrayal of trust. When I paid $15 for "next day delivery", with no asterix to suggest this delivery time frame was dependent on anything, I trusted that I would get next day delivery. Being truthful on what you offer is not going to hurt anything, but being untruthful hurts your reputation and consumer confidence. It seems an ill advised business model.