Dutch VetReviews of dutch.com

The vet is great, nothing else is. Nickels and dimes you, only presents the most expensive option. This company used to be good a few years ago. Greed hot them too i guess. Managed to order meds, still havent been shipped! My dog is miserable! DO NOT USE!

What an absolute SCAM. Cat has diarrhea and cannot get a vet zoom call until tomorrow NIGHT. Then I am told by message that I will be waiting until next week to receive medication because its about to be the weekend. For simple meds, SIMPLE. I am sick to my stomach that I have fallen for this companies tactics. What is the point of using them? This does not help my cat. This HURTS my cat, and its Dutch's fault.

The doctor that we saw was great for our oldest dog. The appointment was easy to do over the phone obviously. However, unfortunately, this is not a solution to expensive veterinary bills. The membership is pricey, but worth it for the visit portion. They must make their money on selling their products and their medication. Did not expect to come out of a free doctor visit.Needing to purchase almost $500.00 of medications and ten different products. Still at square one.

There is no problem at all getting an appointment set up with a vet. The vets are usually very informed and helpful. The prescription order, that is where the problem starts. For one, you have to use their pharmacy. You cannot just get a prescription to fill locally. And the cost of their pharmacy items are very inflated. When you do order, you may get it in a week, or it may never come. If you call for support, you will wait in a queue for quite a while and usually get a message that says no one is available. Please leave your info and we will call you back. The don't... ever. If you use the email address for support, you will get a reply. Usually it will be something along the lines of they will check on the order for you. That is not going to happen. So, if you have something urgent, like an ear infection, and you need topical antibiotics, just go to a local vet. As I write this, I have yet to have any actual support for an order I placed 9 days ago and which FedEx says has not yet been shipped. The cost? For a tiny tube of topical antibiotics, it was $100. The website says you can opt to use a local pharmacy and directs you to a web link. That link does not list the medication. At the time of writing, I am now on day 11 since the order and still no medication. I did finally get in touch with a human on the phone who told me they would check on it for me. At no time did they indicate a tracking update, a new order, or an estimated time for deliver.

Just don't do it. You may think you will save money or get vet service when your local vet isn't an option. They will try to force you into buying Rx thru them with a subscription plan when it is a one-time order. Then god help you and your pet if you request the transfer of the Rx elsewhere. The whole process that was supposed to save time and money, ultimately did neither.

I was given a discount code for $92, but nowhere to put PETS30 code. I was charged $137. I cancelled order but was offered automatic discount, didn't get it. I called them twice, one extended conversation and was hung up on twice. Called bank and disputed it.

SCAM They made up a charge and then sent it to a dept collector. I contacted them over a month ago about the charge and they keep telling me it's "being looked into". It does not take a month, or even a week, to review your own financial records. Meanwhile, my credit score is taking a beating while they seemingly keep leading me on.

I had decent experiences with Dutch in the past for flea and tick prevention and one of my cat’s urinary issues, but this experience completely changed my opinion. On June 30, I had a video visit for my 10-year-old cat, whose cheek had become severely swollen. The veterinarian diagnosed a dental abscess and recommended starting antibiotics immediately before following up with an in-person vet for the tooth itself. She suggested transferring the prescription to a local pharmacy for the fastest treatment. My local Walmart had the medication in stock, but in a different concentration that only required the prescription to be adjusted. Instead of a quick fix, I spent over 24 hours messaging the provider and contacting customer service with little to no progress. I kept being told they had to wait for the doctor, while my cat was left waiting for treatment. The only other option was paying for expedited shipping, but I had previously paid extra for 2–3 business day shipping through Dutch and it took over a week to arrive, so I didn’t trust that option either. After more than a day of getting nowhere, I finally had to order the medication through their pharmacy anyway because I had no other choice. I understand telehealth has limitations, but if you’re treating urgent conditions, there needs to be a better system for handling prescription transfers and simple medication adjustments. Waiting more than 24 hours for an antibiotic while your pet has an active infection is unacceptable. Dutch may be fine for routine medications, but I would not rely on them for anything time-sensitive. Unfortunately, this experience explains why so many of their reviews mention communication and prescription delays.