Dutch VetReviews of dutch.com

The vet was in tune with my dogs needs. She was knowledgeable. All around great customer service!

We have two dogs, on bulldog and a lab so completely different breeds. Our doctor took the time to analyze both of their symptoms and not only prescribed medicine, she gave us suggestions on over the counter supplements, and medication to help our pups while waiting for their meds.

Dutch has amazing and fast customer service. My initial appointment with them was painless and the Dr. was incredibly knowledgeable. She even provided tips on how to work with my dog on some of the behaviors he was exhibiting. Most recently, I needed to fix my prescription refills after forgetting to update my payment and the service provided was quick and pleasant. Thank you Dutch!

I love Dutch!!! The vets are available within the same day and they are so caring and thorough about my dog!

I can't believe I didn't know about this sooner. What a godsend this company is & their customer service is INSANE, like I am shocked at how quickly they respond to me and how above & beyond they go! This review is long so I will breakdown the sections up here so you can skip ahead if you would like: This review flows as follows: 1. Backstory 2. My experience with the service offered 3. My experience with customer service 4. Their Price Match Guarantee is no joke! Backstory: My cat has been having behavioral issues ever since her brother passed a couple months ago but trying to get her into a crate to take to a vet (especially in this state) is just comical paired with the astronomical cost of all vet services these days, so I have just been trying to show her love, buy calming things, and roll with the punches of her literally urinating and defecating wherever she pleases and cleaning it up with a smile on my face & then loving on her, but it has been wearing on me & also my heart breaks knowing she is in such a fight or flight state most of the day. In comes Dutch... I literally signed up last night & 2 minutes later I was already booking my vet call. They ask you questions on the front end about what the focus of the call is about and then based on your response there are follow up questions that allowed for me to provide all the insight up front so that the Vet knew going into our call what had been going on & in literally LESS than ONE HOUR I had… 1. Signed up for the service [Your membership is now active @ 6:44pm EST on 12/5/23] 2. Received a discount code for $25 off my 1st product from their pharmacy [Welcome! Your discount code is inside @ 6:44pm EST on 12/5/23] 3. Requested to speak with a vet & had the vet reviewing the case [Dr. ***** is reviewing Dilly’s assessment @ 7:22pm EST on 12/5/23] 4. Gotten a FULL Report [ Your vet has sent you a message @ 7:34pm EST on 12/5/23] (more details on what this included below) 5. Received this email: [ACTION REQUIRED: Dilly's treatments are ready to order@ 7:35pm EST on 12/5/23] The Full Report included: 1. Medical Diagnosis & a deeper explanation of what this entails, causes, etc. 2. A Medical Treatment Plan (w/ prescriptions & non-prescription recommendations) 3. A Behaviors & Environmental Modification Plan 4. A list of Recommended Resources – both online & books • It also included assurance that they to answer any questions & also next step recs (in the unfortunate event this plan didn’t work) to have bloodwork done to rule out arthritis. This made me feel like I was dealing with a trusted Vet who had my cat’s needs as their priority. Cue Customer Service… Below are the timestamps on the emails sent back & forth with some additional context. Please note the 2+ hour time gap from receiving the report. This is because in no world did I think I was going to be getting results back as fast as I did so I hadn’t even checked my email, just wanted to plug that here because again, just wow! The Issue: My discount code didn’t work • @ 9:48pm – I email letting them know the code isn’t working • @ 9:48pm - Get an acknowledgement email letting me know they typically respond in 3 hours • @ 9:57pm – I follow up email asking about submitting the price match guarantee b/c I found one med cheaper • @ 10:05pm – Charles apologized for the code not working & ask for a screenshot of the checkout page + the price offered elsewhere for the pricematch • @ 11:01pm – I send a screenshot of the checkout page + Price Match [Price Match Math below] • @ 3:44am – Charles sent an email with a new discount code to get a total of $39.75 off my 1st order - $25(discount code) + $14.75(price match difference) • @ 9:56am –I let them know it didn’t work again & send the screenshot along • @ 10:50am –Giovanni sent an apology & explanation of the issue since I had recurring refills, he asked me to try the code again & let me know he asked the team to modify the discount so it would apply to my next shipment as well!! It worked & my first order which was originally over $50 came out to only $11.61! *Please note the timestamps they were literally responding in the middle of the night!! Lastly, as touched on above, their Price Match Guarantee is legit! I gave them the Month-to-Month price, as well as a 3-Month slightly discounted price (there isn’t even an option to do 3-Month here) & for the Hail Mary I threw in the fact that the other pharmacy had a 40% coupon for the 1st order. Needless to say they went above and beyond with the price-match & I got an even better deal than I was hoping for thanks to Giovanni! Thank you so much to Charles & Giovanni for excellent customer service that was quick, diligent, pleasant, & effective! TL:DR Review Summary: 5-Stars | A++++ What are you waiting for, sign up right Meow!

Good service and good product

My cat was diagnosed with psychogenic alopecia. It’s a terrible annoying one which makes us go through a lot of anxiety medication which needs to be changed at times. Anxiety medication it’s a lot of trial and error until you find the right dose so it gets costly. My vet is awesome don’t get me wrong but 1) her hours are incredibly inconvenient for my schedule, 2) she’s terribly expensive. I gave Dutch a try, figured I have really nothing to lose. The consultation along with her medication costed me less than one visit to my vet. Dr. Barnes, the vet we Zoom with, absolutely phenomenal, knowledgeable and the sweetest person. I switched to the yearly plan. Honestly for the price it’s worth it. I will still have to take them to their vet for their shots and blood work but for Tinks anxiety issues this one works better.

I use this for all of my animals and I am always happy with the care I get. Appointments are available quickly and they definitely help you get to the problem and the solution. They answer any questions you have and are always a message away. I recommend Dutch for anyone with animals.