Dutch VetReviews of dutch.com

Vet was great. Items in my cart were changed from 1 each to 3 each

To see and speak to the doctor part of it is OK sometimes the doctor is late not too bad. The worst experience is ordering the medication. It takes about 3 to 5 days for rush, delivery and longer for regular delivery. Does it make sense if you have a sick baby that you have to wait an extra three days after you get diagnosed to start to feel better

I’ve been using Dutch for a while and really liked it at first — the vets are great, and I appreciated being able to schedule appointments for all five of my pets when needed. It made managing multiple animals much easier. However, since they updated their platform, I can now only have one active appointment at a time. This change makes things really inconvenient, especially since Dutch advertises “unlimited video calls for up to five pets.” The new system doesn’t match that promise, and it’s frustrating to have to wait to finish one appointment before scheduling another when you have several pets needing care. I hope Dutch reconsiders this change or clarifies their advertising, because otherwise the service itself and the vets have been great.

The vet call was just fine. It’s the amount of time. I have to wait to give my dog its medication. A week and if I wanna pay an extra $20 I can get it two days faster. It would be very easy for them to send the order of amoxicillin to the pharmacist

Try to bill you for same service after you pay once cant get ahold of anyone account information screwed up where you have to call just get billing information and alot of website issues.

I want to love this service so badly. While you can get an appointment the same day (great!), it takes a week to get an RX (not great!). They charge a fee to transfer the prescription to Costco, but it still takes several days. I don't understand why this process isn't electronic and completed within a few hours. I recently had an appointment for my dog's recurring ear infection. The consultation went well, and the vet prescribed a medicated ear solution. I decided to transfer the prescription to Costco because having it mailed to me would take over a week (I’m in California), while the Costco option would take 3 to 4 days. Unfortunately, Costco doesn't carry the medication prescribed, so they can't fill it. Since I paid to transfer the prescription to Costco, it's no longer listed in my Dutch account as a medication order, so I'm unable to order through Dutch's fulfillment center. 1. I message the vet via the Dutch chat assigned to my dog, which is what the service recommends you do. No answer from vet for 10 hours (see more below). 2. I call the number in the app. No answer ever. 3. I sent a text to the number mentioned in the recorded message. No reply ever. 4. I email the contact us. No reply for 8 hours (see below for more info) UPDATE: When I did eventually receive a reply via the chat thread with the vet, it was an automated "How did your call go?" that didn't acknowledge or respond to my request for help getting the RX updated. Eventually, a help desk person reached out with options for a new RX. This was ~8 hours after my initial request (my initial request on a non-holiday weekday 9:32am PST, their response 5:34pm PST). I didn't. have an updated RX order for three more hours (8:47pm PST). **In the end, it took more than 11 hours on a non-holiday weekday in the same timezone to get an updated RX for my dog.** The vet messaged that she was in the hospital with a sick relative, which is why there was a slow response from her. Dutch should have a vet on standby to handle clients when someone is unavailable and cannot respond to messages. No employee should have to respond to work messages while at the hospital! Do better, Dutch! Like many businesses, they are only as strong as their weakest link, and getting someone to respond when there is an issue with your prescription is a significant weakness. I don't think this service is particularly useful for anything other than obtaining a prescription for a *non-urgent or timely issue* with your animal (flea/tick meds).

Update: they did give me a refund and canceled my membership before no show fees for the nighttime appointment were added. I will update if I never see that refund. If I could have gotten ahold of someone immediately besides the vet saying they’d see us at 11:20 at night or I’d get a no show I probably would rate higher. You should be able to talk to someone immediately with an issue like scheduling! 11:20pm Vet appointments are not normal!!! This is a very easy miss for anyone! Thankfully we kept our local one just incase. When I scheduled my first appointment with Dutch I didn’t realize they were scheduling me for almost midnight for a vet appointment with my cat. It was pacific time. I got on this morning waiting. Messaged the vet very frustrated. All they did was send me a generic reply and it wasn’t until I sent screen shots of the day and time they circled the PM. Never once said my appointment was for the nighttime. My mind didn’t register it was nighttime! It wasn’t an emergency appointment and it was scheduled in advance. I’m shocked it was so late. I would have never done that if I would have been prompted that this was evening and not morning. I called the company and was directed to texting. The text was denied. I literally texted using the number I clicked on through the website. This is what reads SCAM to me. You should be able to communicate with someone. I sent several emails. I canceled my membership which is basically for next year. I’m still responsible for this payment. The vet has given me no help except she’ll see me and my cat online at 11:20 tonight. That doesn’t work for my family. I’m going to be charged late fees now if I don’t get on. There should be warnings that appointments are being scheduled at nighttime. I don’t know what else to do but post everywhere I can think of. There is hope they may email me back but since I can’t call and texting is blocked I don’t know what else to do. The vet is offering me no help. The vet was trying to be friendly after I realized the mixup but I need help. I want a refund. Why does this feel like a scam???

The veterinarians are great so I gave two stars. Customer service is horrible. The vet ordered treatment for an acute problem. It's twelve days after seeing the vet and paying for the meds and I still have no meds. You can't speak with anyone in customer service. You are told to text and get no response. When I did get a response after ten days I was told to wait another two days. Clearly the company does not care about animals. What good is seeing the vet if you can't get the treatment.